Veterinary Receptionist

Vet Record Careers; Bungay; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary practice in Bungay is seeking an enthusiastic Receptionist to be the friendly face for clients and patients. This full-time role includes managing calls, booking appointments, and supporting the practice. Benefits include 6.6 weeks annual leave, family-friendly policies, and learning opportunities. Join a supportive team that values employee wellbeing.

Benefits

6.6 weeks annual leave

Pension scheme

Discounted staff pet care

Cycle to work scheme

Learning and development opportunities

Qualifications

• Excellent communication and interpersonal skills.
• Organised and capable of handling multiple tasks efficiently.

Responsibilities

• Provide a warm welcome to clients and patients.
• Manage phone calls with professionalism and care.
• Handle appointment bookings and admin tasks.

Job description

Overview

Are you a people-person who loves animals and enjoys making a great first impression? We're on the lookout for an additional Receptionist to join our fantastic team here at Wherry Vets!

You'll be at the heart of our practice - the first friendly face our clients see when they walk through the door, and the reassuring voice they hear on the phone. If you're organised, great with people, and love being part of a supportive team, this could be the perfect role for you.

What You'll Be Doing

• Giving every client and patient a warm welcome and a positive experience
• Answering phones and managing calls with professionalism and care
• Booking, rescheduling, and following up on appointments
• Keeping everything running smoothly behind the scenes with admin tasks
• Handling payments and dispensing prescriptions accurately
• Keeping our reception and consult rooms tidy, clean, and inviting
• Supporting your colleagues and helping the practice run like clockwork!
• No two days are the same - but every day is rewarding.

Why Wherry Vets?

We're a large, purpose-built small animal practice with a brilliant, long-standing team who genuinely enjoy working together. Team spirit and support are at the core of everything we do. We're based just outside the charming market town of Bungay, in a beautiful part of the country near the coast and only 15 miles from Norwich. Whether you're into countryside walks, spotting wildlife, or love water-based activities like paddleboarding or kayaking - there's something here for everyone.

Your Work Schedule

• Full-time role
• Ideally a 5-day working week
• Some late shifts required
• No weekends or out-of-hours work at present - further details to be discussed at interview

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care