Veterinary Receptionist

British Veterinary Association; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Bristol seeks a dedicated receptionist to join their team. The role involves managing client communications, appointment scheduling, and maintaining a welcoming reception area. The ideal candidate will possess excellent customer service skills and a commitment to supporting pet healthcare services.

Benefits

6.6 weeks of annual leave

Additional leave for your birthday

Family-friendly policies including maternity and paternity pay

Cycle to work scheme

Employee wellbeing initiatives

Learning and development via the IVC Evidensia Academy

Discounted staff pet care

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle phone calls and in-person queries professionally.
• Familiarity with veterinary practices or similar environments is a plus.

Responsibilities

• Act as the first point of contact for clients, managing calls and in-person inquiries.
• Organize appointment diaries and ensure efficient client consultations.
• Promote Pet Healthcare Plans and manage payments.

Skills

Customer Service

Organizational Skills

Communication

Job description

We have a fantastic opportunity available for a receptionist to join our Zetland Vets team, working across our Westbury and Patchway branches!

You will be the first point of contact for clients and the public both on the telephone and in person, demonstrating a professional and knowledgeable impression to promote the practice and instill confidence in our clients.

1. Check and update vaccine and contact details during each visit or phone call.
2. Organize appointment diary efficiently to maximize client consultations.
3. Actively promote Pet Healthcare Plans and pet insurance.
4. Ensure clients pay for services on the day of treatment.
5. Keep the reception area clean and tidy, especially in preparation for the next working day.
6. Adhere to all practice and reception policies and procedures to ensure excellent customer service.

More about us

A team of 17 vets and 15 nurses across 8 sites in Bristol, many with over a decade of experience, welcome you. We are an RCVS-accredited practice committed to delivering exceptional care to our patients and clients.

Your shift pattern

You will work approximately 33.5 hours weekly, including:

• Monday: Westbury, 1:30 PM - 6:45 PM
• Tuesday: Patchway, 8:30 AM - 2:00 PM
• Wednesday: Patchway, 2:30 PM - 6:45 PM
• Thursday: Westbury, 1:30 PM - 6:45 PM
• Friday: 8:30 AM - 6:45 PM
• One in four Saturdays at our Zetland Road hospital, 8:30 AM - 5:00 PM

Benefits include:

• 6.6 weeks of annual leave
• Additional leave for your birthday
• Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Support for non-accidental injury cases
• Learning and development via the IVC Evidensia Academy
• Pawsome Benefits reward gateway with discounts and cashback
• Pension scheme
• Discounted staff pet care