Veterinary Receptionist

Animal Health Centre; Bristol; On-site; GBP 20,000 - 24,000; Full time

Job summary

A veterinary practice in Bristol is seeking a dedicated Veterinary Receptionist to provide exceptional service and support to pet owners. The role includes answering calls, booking appointments, and ensuring a welcoming atmosphere for clients. Ideal candidates will have receptionist experience along with excellent communication and empathy skills. This is a full-time position with a supportive team and various employee benefits.

Benefits

Generous annual leave of 5 weeks plus Bank Holidays

Staff discount scheme

Private healthcare

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential, veterinary experience is a plus.
• Ability to cope with distressing and emotional situations.
• Strong empathy and excellent communication skills.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Providing a warm and welcoming experience to clients.

Skills

Excellent communication

Customer service skills

Empathy

Teamwork

Proficiency in Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Animal Health Centre.

Location: Bristol

Contract: Permanent

Hours: 33.5 hours per week

Shift Pattern: Monday - Friday 08.00 - 15.00 with a 1:4 share of the Saturday morning rota

About Animal Health Centre:

Take a look at the practice here: Animal Health Centre: Experienced vets based in Bristol

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Long Service Award - employees receive an extra day's annual leave for each year's service (up to a maximum of 5 days for 5 completed years)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!

Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here: CVS | Receptionist Career Pathway

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click the 'Apply Now' button below.