Veterinary Receptionist

Animal Welfare League Qld; Bradford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading animal welfare organization in Bradford is seeking a part-time Veterinary Receptionist to support their community veterinary clinic. The ideal candidate will have strong customer service skills, experience in administrative roles, and a passion for animal welfare. Responsibilities include handling customer inquiries, facilitating appointments, and maintaining the reception area. A competitive remuneration package and a supportive work culture are offered.

Benefits

Competitive remuneration package

Access to an independent Employee Assistance Program

Employee discounts on veterinary services

Supportive and collaborative team culture

Qualifications

• Current Driver’s Licence.
• Strong experience in a high-volume, customer-service environment.
• A minimum of 2+ years of experience in administrative and reception roles.
• Intermediate Microsoft Office Suite and IT systems ability.

Responsibilities

• Answer incoming calls with professional and accurate information.
• Transfer calls to the relevant department.
• Provide strong face-to-face customer service and facilitate appointment setting.
• Facilitate the impounding and reclaiming of animals.
• Ensure the register balances are reconciled at the end of each day.
• Assist with preparing invoices and other documentation, as well as document management.
• Replacing merchandise in the Rehoming store.
• Open and close the reception area and keep it clean and tidy.

Skills

Strong communication and interpersonal skills

Ability to resolve customer issues

Demonstrated affinity with animals

Strong attention to detail

Job description

Overview

Not-for-Profit | Receptionist - Part-time | Animal Care Award rate from $26.05 - $29.64

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we’re dedicated to a brighter future for both animals and our community.

AWLQ is currently looking for a part-time Veterinary Receptionist to join our Brisbane Community Veterinary Clinic. In this role, you’ll support the veterinary team in providing the highest level of customer service and care to our customers and their animals. You’ll be working with a team of highly skilled and passionate professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about directly impacting animal welfare, we’d love to talk to you.

Key Responsibilities

• Answer incoming calls with professional and accurate information.
• Transfer calls to the relevant department.
• Provide strong face-to-face customer service and facilitate appointment setting.
• Facilitate the impounding and reclaiming of animals.
• Ensure the register balances are reconciled at the end of each day.
• Assist with preparing invoices and other documentation, as well as document management.
• Replacing merchandise in the Rehoming store.
• Complete a variety of general administrative duties.
• Open and close the reception area and keep it clean and tidy.
• Comply with OH&S guidelines to maintain high standards of personal care.
• Address issues and resolve conflicts with a high degree of customer support.
• Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.

Essential Requirements

• Current Driver’s Licence.
• Strong experience in a high-volume, customer-service environment.
• A minimum of 2+ years of experience in administrative and reception roles.
• Intermediate Microsoft Office Suite and IT systems ability.

Essential Skills And Attributes

• Strong communication and interpersonal skills with the ability to resolve customer issues.
• Demonstrated affinity with animals.
• Ability to work well with all levels of the team and the wider organisation.
• Ability to work independently as well as in a team.
• Strong attention to detail.

We Offer

• A competitive remuneration package.
• Access to an independent Employee Assistance Program.
• Employee discounts on veterinary services.
• A supportive and collaborative team culture with mentoring and growth.

How To Apply

Please submit your application, including your CV and a cover letter outlining your relevant experience. Applications will be reviewed as they are received, and the position will close once we have found our ideal candidate.

Apply Now