Veterinary Receptionist

British Veterinary Association; Blackwood; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local veterinary clinic in Blackwood is seeking a full-time receptionist to join their team. The ideal candidate will be enthusiastic and reliable, serving as the first point of contact for clients. Responsibilities include greeting customers, managing appointment scheduling, processing payments, and promoting services. Competitive salary and benefits including 6.6 weeks annual leave and enhanced family-friendly policies.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Enthusiastic and reliable individual.
• Professional and courteous manner is essential.
• Ability to manage scheduling and inquiries.

Responsibilities

• Greet customers and handle inquiries.
• Manage appointment scheduling.
• Process payments and maintain records.
• Promote services and handle debt control.

Skills

Professional communication

Customer service expertise

Organizational skills

Job description

South Wales Vets are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential.

Responsibilities

• Greet customers professionally and handle telephone inquiries promptly.
• Manage appointment scheduling, including booking, cancelling, and rearranging.
• Record, pass on, and follow up on enquiries.
• Process payments, including PDQ machine usage, and allocate on the system.
• Promote services, manage debt control, and cash up daily.
• Maintain a clean reception area and process clinic emails.
• Attend team meetings regularly.

Be part of delivering veterinary excellence

At Blackwood, our team consists of 2 Vets—a highly skilled internal medicine and imaging specialist, and an experienced Vet with over 10 years at the practice. They are supported by our Head Nurse, 4 RVNs, and 2 Receptionists.

Within the group, we have 2 Clinical Directors (specializing in surgery and orthopaedics), a Senior Vet with a surgery certificate, 8 other Vets (including one with an internal medicine certificate), 20 RVNs, and our proactive Practice Manager. Our Clinical Directors are always available for clinical support, and CPD is actively encouraged.

Established over 10 years ago on Malpas Road in Newport, South Wales Vets has expanded to four locations in Blackwood, Risca, and Abertillery. Blackwood offers easy access to Cardiff, Bristol, Newport, and the Brecon Beacons National Park. The clinic has recently been refurbished with spacious waiting areas, 3 consulting rooms, separate cat and dog areas, and excellent surgical and inpatient facilities.

Working pattern

We are looking for someone to join our team on a full-time basis, 40 hours, working 4 days per week 8:30 am to 6 pm, with 1:4 Saturdays and no OOH.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care