Veterinary Receptionist

IVC Evidensia UK; Blackwood; On-site; GBP 21,000 - 26,000; Full time

Job summary

A veterinary practice in Blackwood, Wales is seeking a reliable receptionist to be the first point of contact for clients. The ideal candidate will manage appointments, handle inquiries, and process payments while maintaining a professional demeanor. This is a full-time role requiring 40 hours of work over 4 days. Benefits include 6.6 weeks of annual leave, enhanced family policies, and learning opportunities.

Benefits

6.6 weeks annual leave

Birthday leave

Pension scheme

Discounted staff pet care

Cycle to work scheme

Employee wellbeing initiatives

Qualifications

• Professional, courteous manner required for client interactions.
• Ability to manage appointment scheduling and payments.
• Experience in customer service is a plus.

Responsibilities

• Greet customers and handle telephone inquiries.
• Manage appointment bookings and cancellations.
• Maintain a clean reception area and process emails.

Job description

Overview

South Wales Vets are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential.

Responsibilities

• Greet customers professionally and handle telephone inquiries promptly.
• Manage appointment scheduling, including booking, cancelling, and rearranging.
• Record, pass on, and follow up on enquiries.
• Process payments, including PDQ machine usage, and allocate on the system.
• Promote services, manage debt control, and cash up daily.
• Maintain a clean reception area and process clinic emails.
• Attend team meetings regularly.

About the team

At Blackwood, our team consists of 2 Vets—a highly skilled internal medicine and imaging specialist, and an experienced Vet with over 10 years at the practice. They are supported by our Head Nurse, 4 RVNs, and 2 Receptionists. Within the group, we have 2 Clinical Directors (specializing in surgery and orthopaedics), a Senior Vet with a surgery certificate, 8 other Vets (including one with an internal medicine certificate), 20 RVNs, and our proactive Practice Manager. Our Clinical Directors are always available for clinical support, and CPD is actively encouraged.

Location and facilities

Established over 10 years ago on Malpas Road in Newport, South Wales Vets has expanded to four locations in Blackwood, Risca, and Abertillery. Blackwood offers easy access to Cardiff, Bristol, Newport, and the Brecon Beacons National Park. The clinic has recently been refurbished with spacious waiting areas, 3 consulting rooms, separate cat and dog areas, and excellent surgical and inpatient facilities.

Working pattern

We are looking for someone to join our team on a full-time basis, 40 hours, working 4 days per week 8:30 am to 7 pm, with 1:4 Saturdays and no OOH.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Salary

Up to £25,484.71 DOE