Veterinary Receptionist

Vets4Pets; Biggleswade; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Receptionist to join their Biggleswade practice. This role is perfect for someone who thrives in a team environment and is dedicated to providing exceptional customer service. You will be the vital link between clients and the clinical team, ensuring every visit exceeds expectations. With a focus on creating a warm and welcoming atmosphere, you will manage bookings, payments, and client interactions. This fixed-term contract offers a chance to make a meaningful impact while enjoying benefits like discounts and a supportive work culture. If you love animals and have a positive attitude, this opportunity is for you!

Benefits

20% discount at Vet Group

Discounts and cashbacks

Pension plan

Holiday allowance

Qualifications

• Passion for delivering exceptional customer service and love for animals.
• Ability to manage payments and schedule bookings confidently.

Responsibilities

• Deliver friendly experiences for clients and their pets.
• Build trusting relationships with clients and manage daily routines.

Skills

Exceptional customer service

Teamwork

Computer literacy

Communication skills

Adaptability

Tools

Online booking system

Job description

Are you passionate about providing exceptional customer service and love working in a team? If so, we’ve got the perfect opportunity for you!

We’re looking for a Receptionist to join our Biggleswade practice starting in April/May 2025. This position is a 9-month fixed-term contract covering maternity leave, working 36.5 hours per week and will include working 1 in 4 weekends.

What You’ll Be Doing
As a Receptionist, you’ll play a key role in delivering a seamless and friendly experience for our clients and their pets. Your day-to-day responsibilities will include:

1. Offering exceptional service to clients and ensuring the best care for their pets, acting as the link between clients and our clinical team.
2. Building strong, trusting relationships with clients, their pets, and the practice team.
3. Creating a positive and memorable client experience, ensuring every visit exceeds expectations.
4. Welcoming clients, managing payments, and confidently scheduling future bookings.
5. Coordinating the practice’s day-to-day routines through our online booking system (computer literacy is essential).

What We’re Looking For
We’re seeking someone who embodies the following qualities:

1. A friendly and welcoming demeanour to make clients and pets feel at ease from the moment they arrive.
2. Confidence in sharing guidance about our practice’s services.
3. Calm, attentive, and client-focused, even in challenging situations.
4. Enthusiasm, drive, and a passion for exceptional service—and a love of animals!
5. Adaptability to handle a variety of situations, whether comforting a client or celebrating a new puppy’s first vet visit.
6. A positive, infectious personality that contributes to a warm and welcoming team environment.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, pension and holiday allowance. The starting salary for this position is £12.21 per hour.

We are an equal opportunities employer.

Location: SG18 8TQ

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!