Veterinary Receptionist

British Veterinary Association; Bexhill-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary clinic is seeking a friendly and approachable Veterinary Receptionist to join their supportive team. Responsibilities include managing reception duties, welcoming clients and pets, and assisting the veterinary team. The role is permanent, working 40 hours over 4 days with 1:4 Saturdays. The clinic fosters a culture of support and offers a range of benefits including enhanced annual leave and employee wellbeing initiatives.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in a customer-facing role preferred.
• Ability to remain calm under pressure.
• Passion for animals and patient care.

Responsibilities

• Welcome clients and pets with warmth and professionalism.
• Handle reception duties including calls and appointment scheduling.
• Process insurance claims and manage records.

Skills

Compassion

Customer service skills

Organizational skills

Communication

Job description

We are hiring!

Here at Sussex Coast Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our team. This is a permanent role working 40 hours per week, over 4 days with 1:4 Saturdays with time taken back during the week.

What you will be doing

• Providing a warm and professional welcome to clients and their pets
• Managing reception duties, including phone calls, appointments, and inquiries
• Cuddling pets - an essential part of the job
• Processing insurance claims and pet health club memberships
• Keeping records accurate and organised
• Assisting the veterinary team and handling admin tasks away from the desk
• Staying calm and compassionate in high-pressure situations

Want to know more about us?

East Sussex is steeped in history, with beautiful countryside, stunning coastline, and an abundance of choice within the arts, sports, and leisure scenes, with something to suit everyone! We also have the convenience of great links to Brighton, London, and Gatwick Airport. Brighton: 45 minutes by car and train, Central London: 1hr by train, Gatwick Airport: 1hr by car and train.

We are close to the sea, with a long promenade, and the local town has many historic sites, outdoor activities, and a variety of independent restaurants with a strong café culture. There is a thriving arts scene, and several festivals are held each year, including seafood and wine, Jack in the Green festival, the famous bonfire night parade and the annual Mayday motorbike ride, when thousands of bikes descend on the town. Direct train links to Gatwick Airport and Central London, taking 1.5 hours to both.

Our supportive Team

We are a very kind, friendly and fun team that offers our clients and patients the highest standard of care. Across our 3 sites, our 3 vets offer a wealth of experience including and orthopaedic surgeon. They are supported by our fantastic team of 6 dedicated Nurses, plus 6 Support team members.

We have a supportive and encouraging culture here at Sussex Coast, where we truly value our team and what each individual brings to our practice. We hold regular team meetings where we have an open culture for ideas and thoughts to be shared amongst the team.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care