Veterinary Receptionist

IVC Evidensia UK; Basingstoke; On-site; GBP 20,000; Full time

Job summary

A leading veterinary practice is seeking a friendly and experienced receptionist to join their team in Basingstoke and Tadley. This full-time role involves greeting clients, arranging appointments, and assisting with veterinary-related tasks. The ideal candidate will have excellent communication skills and previous experience in a veterinary setting. Competitive salary and generous benefits including annual leave and wellness initiatives offered.

Benefits

6.6 weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Previous experience in a Veterinary environment is highly desirable.
• Ability to greet clients and their pets.
• Competence in handling billing and insurance claims.

Responsibilities

• Greet clients and their pets.
• Liaise with veterinary practices.
• Arrange appointments.
• Deal with inbound enquiries and billing.

Skills

Great communication skills

Customer care

IT skills

Numeracy skills

Literacy skills

Detail-oriented

Strong admin skills

Flexibility

Job description

We are seeking a friendly and experienced receptionist to join our fantastic and long-established Veterinary practice. This will be based across both our Basingstoke and Tadley Practices.

As a small team, who are friendly and outgoing, you will be working closely with other receptionists and the clinical team. We are looking for a new member of staff to join us on a full-time basis initially on a 9-month fixed term contract which could potentially become permanent.

As a Receptionist you will be required to:

• Greet clients and their pets
• Liaise with veterinary practices
• Arrange appointments
• Deal with inbound enquiries
• Deal with billing and insurance claims
• General administration tasks

Join a practice you are proud to be part of. We are ISFM accredited and are a Silver-rated Cat Friendly small animal practice. We are based in a great location with excellent links to the M3/M4, (45 minutes drive to Heathrow and only 1 hour to the South coast), Basingstoke is also only a 40-minute train to London.

In North Hampshire, you'll find historic treasures reflecting the local literary and military heritage as well as lively towns, great local food and family attractions. You are also close to the North Wessex Downs Area of Outstanding Natural Beauty in North Hampshire, with its varied wildlife and stunning views.

P.S. We have plenty of space if you would like to bring your dog to work with you.

The perfect fit

• Great communication skills both written and, on the phone,
• A desire to provide excellent customer care
• Good IT, numeracy and literacy
• Previous experience in a Veterinary environment is highly desirable
• A keen eye for detail and strong admin skills
• Flexible and approachable nature

Your shift pattern: This is a full-time position and hours will vary Monday to Friday between 8 am - 6 pm With 1:3 rostered Saturdays between 7:45 am - 12 noon.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Up to £19,113.53 DOE