Veterinary Receptionist

Vets for Pets; Ballymena; On-site; GBP 21,000 - 25,000; Full time

Job summary

Vets for Pets Ballymena is inviting applications for a Veterinary Receptionist to join a brand-new practice. You will help create a welcoming environment where clients and their pets receive fantastic care from the moment they walk through the door, joining a small, friendly team led by a Veterinary Surgeon and supported by the Head RVN Nurse and another receptionist.

This full-time role focuses on first-point contact, ensuring smooth daily operations, excellent customer service, and a positive

Qualifications

• Previous veterinary reception experience would be beneficial.
• Friendly, approachable and organised with great communication skills.

Responsibilities

• Welcoming clients and their pets into the practice
• Managing appointments and answering telephone enquiries
• Supporting clients with general queries and providing a friendly, professional service
• Handling payments and administrative tasks
• Keeping the reception area organised and welcoming
• Working closely with the veterinary and nursing teams to help the practice run smoothly
• Providing a calm and compassionate approach when supporting clients during more sensitive or difficult situations

Job description

Are you an experienced Veterinary Receptionist looking for an exciting opportunity to join a brand-new practice where you can genuinely be part of its journey from the beginning?

At Vets for Pets Ballymena, we’re building a friendly, down-to-earth and hardworking team with big ambitions for our practice.

We’re now looking for a Veterinary Receptionist to join us and help create a welcoming environment where our clients and their pets receive fantastic care from the moment they walk through the door.

About Us

You’ll be joining a small and close-knit team led by our Veterinary Surgeon, who graduated 10 years ago and has been working in the UK ever since. He is working towards a certificate in Small Animal Soft Tissue Surgery and Orthopaedics, with particular interests in advanced soft tissue procedures and orthopaedic surgery.

Alongside our vet, you’ll work with our Head RVN Nurse, who has five years of experience working in veterinary practice. You’ll also work alongside another receptionist, who brings previous veterinary reception experience as well as a background in cat rescue, rehoming and social media.

We’re friendly, hardworking and ambitious, and we’re looking for someone who wants to become an important part of the team as the practice grows.

The Role

As one of the first people our clients meet, you’ll play an important role in creating a positive and welcoming experience for both clients and their pets.

We’re looking for someone who is friendly, approachable and organised, with great communication skills and the confidence to provide excellent customer service in a busy veterinary environment.

Your day-to-day responsibilities will include:

• Welcoming clients and their pets into the practice
• Managing appointments and answering telephone enquiries
• Supporting clients with general queries and providing a friendly, professional service
• Handling payments and administrative tasks
• Keeping the reception area organised and welcoming
• Working closely with the veterinary and nursing teams to help the practice run smoothly
• Providing a calm and compassionate approach when supporting clients during more sensitive or difficult situations

Previous veterinary reception experience would be beneficial, but most importantly, we’re looking for someone with a genuine passion for providing great client care who enjoys being part of a close-knit team.

A brand-new practice in Ballymena

You’ll be based within Pets at Home at Braidwater Retail Park, with the practice forming part of the wider Pets at Home and grooming environment.

The retail park has plenty nearby, including B&M, Currys and PureGym, with Smyths, The Range and Sainsbury’s also close by. For lunch or a caffeine fix, Lidl, Costa, Tim Hortons and KFC are all nearby. Ballymena town centre is just a 5 to 10-minute walk away, and for days off exploring, the North Coast is approximately a 20-minute drive away.

There’s also free parking in the large retail park car park, so you won’t need to worry about finding a space before your shift.

Hours & Salary

This is a full-time position working 40 hours per week, Monday to Friday and possibly change along the line with 1 in 2 Saturday mornings from 9am to 1pm.

We’re offering a salary in line with National Minimum Wage.

Join us

Whether you already have experience working within a veterinary practice, come from a strong customer service background, or simply love the idea of joining a brand-new team where you can help shape the client experience from the outset, we’d love to hear from you.

If you’re friendly, organised and passionate about providing a fantastic experience for clients and their pets, this could be the perfect opportunity for you.

Locations: BT42 3AG

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!