Veterinary Patient Care Assistant

West Midlands Veterinary Referrals (WMR); Burton-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading veterinary referral practice is seeking a dedicated Patient Care Assistant to join their team in Burton-on-Trent. The ideal candidate will be enthusiastic about delivering excellent patient care and contributing to a collaborative team environment. This full-time role offers a variety of responsibilities aimed at improving patient care and client experiences, alongside benefits including generous holiday allowances and career progression opportunities.

Benefits

5 weeks holiday + bank holidays + Birthday Leave

Career progression opportunities

Staff Discount Codes

Extensive free online CPD program

Life Assurance

Employer contribution pension scheme

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Qualifications

• Experience in patient care and veterinary practice required.
• Ability to work collaboratively within a veterinary team.
• Passion for self-development and continuous professional development.

Responsibilities

• Deliver high-quality patient care and ensure excellent client service.
• Maintain accurate client and patient records.
• Support the nursing team under the delegation of veterinary professionals.

Skills

Communication

Teamwork

Empathy

Reliability

Adaptability

Education

Clinical experience in veterinary practice

Job description

West Midlands Referral are now hiring for a driven and experienced Patient Care Assistant to join their friendly and supportive team. In this role you have the opportunity to utilise your skills being in a clinical environment.

The role of the patient care assistant (PCA) is critical in delivering quality patient care and an unrivalled client experience through teamwork, clear communication and utilisation of your knowledge and skills.

You will be a key member of the nursing team, working collaboratively with a variety of team members including veterinary surgeons, veterinary nurses, and members of the leadership team. You will work under the delegation of a Vet or Registered Veterinary Nurse to support patient care.

You will embrace our culture, with a growth mindset, and have a passion for self-development to support yourself and others.

This is a permnent full-time position your weekly working hours will be 40h p/w. Weekly rota 4 days working 8am- 7pm 4 days per week with 1 day off in the week.

Main purpose & goals

• Deliver high-quality patient care, utilising your developing experience and skills.
• Work within the Linnaeus ‘What can PCAs do in Veterinary Practice’ guidelines.
• Work and communicate effectively with colleagues and clients. Demonstrate the ability to be reliable, adaptable, understanding, and empathetic.
• Maintain accurate client and patient records.
• Contribute to an outstanding client experience.
• Always provide an efficient, courteous, and helpful service to all clients, suppliers, and external contacts.
• Promote and lead a culture of respect, collaboration, and engagement in the practice team to support well-being, quality, and productivity.
• Uphold and engage in Clinical Standards & Quality Improvement and demonstrate a commitment to continued professional development (CPD).
• Understand and adhere to practice and group policies and comply with regulatory requirements.
• Contribute to the financial health of the business by understanding and controlling costs in the areas that PCAs can impact.

Key Responsibilities

• Deliver high-quality patient care.
• Contribute to an outstanding client experience.
• Promote a culture of respect, collaboration, and engagement in the practice team to support well-being, quality, and productivity.
• Uphold and engage in Clinical Standards & Quality Improvement and demonstrate a commitment to continued professional development.
• Contribute to the financial health of the business by understanding and controlling costs in the areas that nurses can impact.

Benefits:

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff Discount Codes
• Extensive free online Linnaeus CPD program
• Life Assurance
• 25 days holiday plus bank holidays plus Birthday leave
• Recruitment Referral reward scheme
• Employer contribution pension scheme
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme.

Closing date for applications will be Friday 6th June.

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