Veterinary Nurse & Client Experience Lead

British Veterinary LGBT+; Warrington; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

6 weeks holiday

CPD funded

Sickness benefit

Enhanced maternity and paternity package

Contributory pension scheme

RCVS and VDS fees paid

Access to counselling support

Store discounts

Cycle to work scheme

E-Car Scheme

Job summary

British Veterinary LGBT+ is seeking a Registered Veterinary Nurse to join the new Warrington Hospital in Summer 2026. This key role involves triage support and coordinating client communications to enhance the experience for pet owners.

The ideal candidate will have at least two years of RVN experience, possess strong organisational skills, and show a passion for client care. Enjoy a competitive package including 6 weeks holiday and CPD funding.

Qualifications

• Minimum of two years' experience as an RVN.
• Excellent communication and organisational skills.
• Calm and compassionate approach to problem-solving.
• Ability to work closely with clients and clinical teams.

Responsibilities

• Provide triage support to assess and direct patients.
• Coordinate diaries for efficient appointment scheduling.
• Manage client queries through various communication channels.
• Support pharmacy operations and maintain stock control.
• Handle administrative tasks related to patient journeys.
• Address and resolve client concerns promptly.

Skills

Organisational skills

Client communication

Compassionate problem-solving

Clinical knowledge

Education

Registered Veterinary Nurse qualification

Job description

British Veterinary LGBT+ is seeking a Registered Veterinary Nurse to join the new Warrington Hospital in Summer 2026. This key role involves triage support and coordinating client communications to enhance the experience for pet owners.

The ideal candidate will have at least two years of RVN experience, possess strong organisational skills, and show a passion for client care. Enjoy a competitive package including 6 weeks holiday and CPD funding.