Veterinary Nurse Administrator – Crawley

Portland Group; Crawley; Hybrid; GBP 29,000 - 34,000; Part time

Job summary

Portland Vets Crawley is seeking a part-time Registered Veterinary Nurse Administrator to join our dedicated team. Based in Crawley, the practice provides modern facilities and patient-care excellence; you will blend nursing expertise with administrative duties.

You will support clinical and reception teams, handle stock and appointments, and ensure high-quality client communication. Weekend and bank holiday shifts may be required; RVN status must be maintained with the RCVS.

Qualifications

• Must be a Registered Veterinary Nurse and maintain RVN status with the RCVS.
• Experience in a clinical or practice administration role is preferred.
• Excellent communication and organisational skills required.

Responsibilities

• Manage stock control and supplier orders for the practice.
• Coordinate procedures and appointments to keep the diary efficient.
• Respond to client enquiries using clinical knowledge.
• Ensure accurate record keeping in the practice management system.
• Provide administrative support to leadership and reception teams.
• Cover reception during breaks and holidays as required.

Skills

RVN status

Work under pressure

Team player

Strong organisation

Communication skills

Computer literacy

Job description

Veterinary Nurse Administrator – Crawley

Part Time

Experience:

Registered Veterinary Nurse

Portland Vets Crawley opened in October 2025 and is the latest addition to the Portland family. We have 3 other branches located in East Grinstead, Edenbridge, and Horley, each with their own identity and areas of expertise.

Our Crawley branch provides first-class facilities spread over 4 floors, with species specific waiting areas, consult rooms and wards for our feline, canine and exotic patients. We are very proud to offer modern inpatient, surgical and diagnostic facilities for our patients including two theatres complete with laparoscopic equipment, separate dental suite with dental X-ray, digital X-ray suite, Siemens CT scanner, Mi Lab in-house laboratory and even a tortoise hibernation hotel!

Due to ongoing growth, we are now recruiting for an enthusiastic part-time registered veterinary nurse to join our fabulous team of 6.2 FTE RVN’s as a RVN Administrator. In your role you will carry out administrative duties at Portland Vets premises in accordance with the standards and policies laid down by Portland Vets Ltd and the RCVS. You will provide dedicated administrative and client communication support to the clinical and reception teams, helping ensure the practice runs efficiently and clients receive a constantly high level of service and to generate revenue for Portland Vets.

What We’re Looking For

• Ability to work under pressure, in a fast-paced environment
• Ability to work independently and collaboratively as part of a team
• Understanding of relevant legislation, policies and procedures
• Excellent communication and interpersonal skills, both verbal and written
• Strong organisational and multi-tasking ability with attention to detail
• Computer literate: Microsoft Word, Excel and email

What We Offer

• 25 hours per week, 9am to 2pm Monday to Friday
• Maximum of 1:4 Saturday shifts with time off in lieu
• Share of future Sunday and bank holiday shifts (enhanced compensation)
• Free lunch provided on Saturdays
• 5 weeks’ annual leave, plus bank holidays pro rata, increasing after 5 years of employment
• Discounted veterinary care for 2 staff pets
• FTE annual salary range £29,120 to £34,300 depending on experience
• RCVS and VDS memberships paid
• Generous CPD budget to develop your area of interest

Job Description

Responsibilities and Accountabilities:

This role combines registered veterinary nursing expertise with administration and client communication responsibilities, providing vital support to the clinical and reception teams. The successful candidate will manage stock control, coordinate procedures and appointments, respond to client enquiries using their clinical knowledge, and ensure accurate record keeping, helping to deliver an exceptional client experience and support the smooth day-to-day running of the practice. Administrative support for the leadership team and occasional reception cover will also form part of the role.

As participation in the weekend and bank holiday nursing rota will be required, candidates must maintain their Registered Veterinary Nurse (RVN) status with the RCVS.

• Responsibility for stock control, including preparing, placing and unpacking orders
• Provide guidance and support to client care staff with general client enquiries
• Establish and maintain effective working relationships with co-workers and the public
• Monitor and respond to RVN-specific email enquiries in a timely and professional manner
• Monitor and respond to RVN-specific PetsApp enquiries, ensuring messages are appropriately dealt with or escalated
• Use RVN clinical knowledge to answer appropriate client queries and identify when veterinary input is required
• Liaise with clients regarding appointments, operations, medications, post-operative care and general enquiries
• Ensure all client communications are accurately documented in the practice management system
• Coordinate and book operations and procedures, ensuring all necessary information is obtained prior to admission
• Ensure clients and patients are prepared and scheduled for procedures
• Liaise with vets, nurses, reception and clients regarding operational requirements
• Support the clinical team with the smooth running of the diary
• Provide clinical support to the reception team when they have questions or require assistance with client enquiries
• Help ensure enquiries are directed to the correct member of the team efficiently
• Provide administrative support to the Head Veterinary Surgeon, Head Veterinary Nurse and Branch Manager
• Assist with reception cover for the client care team during periods of absence due to lunch breaks, annual leave and sickness
• Adhere to practice policies and protocols
• Adhere to practice health and safety policies

Essential Skills & Qualifications

• Ability to work under pressure, in a fast-paced environment
• Ability to work independently and collaboratively as part of a team
• Understanding of relevant legislation, policies and procedures
• Excellent communication and interpersonal skills, both verbal and written
• Strong organisational and multi-tasking ability with attention to detail
• Computer literate: Microsoft Word, Excel and email