Veterinary Client Care Team Leader

VCA Inc.; Swindon; On-site; GBP 28,000; Full time

Job summary

A veterinary practice in Swindon is seeking a Veterinary Client Care Team Leader to enhance client experiences and lead the front-of-house team. This role involves promoting excellent service, managing client feedback, and creating a supportive team culture. The ideal candidate will have strong leadership and communication skills, ensuring outstanding service delivery while enjoying comprehensive benefits including extensive CPD opportunities.

Benefits

5 weeks holiday + bank holidays + Birthday Leave

RCVS & VDS fees paid

External CPD funded

Career progression opportunities

Life Assurance

Wellness program

Qualifications

• Exceptional interpersonal skills and a commitment to customer service.
• Ability to lead and inspire a team effectively.
• Experience in client feedback management.

Responsibilities

• Promote a positive image of the practice through effective communication.
• Monitor and respond to client feedback to improve services.
• Lead and empower front-of-house teams to deliver outstanding client experiences.

Skills

Customer Service

Leadership

Communication

Job description

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Veterinary Client Care Team Leader

Apply locations Linnaeus Eastcott Veterinary Hospital & Referrals Swindon|170109 time type Full time posted on Posted 21 Days Ago job requisition id R-210263

We have an exciting opportunity to join our team as a Client Care Team Leader. This is a key role in leading and empowering the front of house teams to deliver an outstanding and polished experience to our clients and visitors to the practice.

Your role and main responsibilities

• To promote a good image of our practice through high personal appearance and in communication with members of the public and work colleagues.
• Be efficient, pleasant, courteous, polite, concerned and helpful to all clients, under all conditions, at all times.
• Continually monitor and respond to client feedback, action any suggestions to improve our service.
• Define, develop, implement and communicate our client service standard and policies and procedures to ensure optimum service is given at all times.
• Assist the reception team in creating a harmonious culture in line with our values and vision.
• Demonstrate positive leadership by always leading by example, motivate and boost employee morale.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• RCVS & VDS fees paid
• External CPD funded
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Program which is available for everyone.

Eastcott Veterinary Hospital and Referrals part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott, Linnaeus or the role please contact our Talent Acquisition team at [e-mail].

#LI-ST1 #LI-Onsite

Salary Value: £ 27,340.84;

Salary Description: per annum;