Veterinary Client Care Team Leader

Eastcott Veterinary Hospital & Referrals Swindon; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading veterinary practice as a Client Care Team Leader, where you'll enhance the client experience and foster team spirit. Enjoy comprehensive benefits including 5 weeks of holiday, CPD funding, and a focus on employee wellbeing in a supportive environment.

Benefits

5 weeks holiday + bank holidays + Birthday Leave

RCVS & VDS fees paid

Career progression opportunities

Life Assurance

Enhanced sickness pay

Qualifications

• Experience in customer service and team leadership is preferred.
• Ability to communicate effectively and promote a positive image.

Responsibilities

• Lead front of house teams to deliver an exceptional client experience.
• Monitor and respond to client feedback to improve services.
• Develop and implement client service standards and policies.

Skills

Leadership

Client service

Communication

Problem-solving

Job description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

We have an exciting opportunity to join our team as a Client Care Team Leader. This is a key role in leading and empowering the front of house teams to deliver an outstanding and polished experience to our clients and visitors to the practice.

Your role and main responsibilities

• To promote a good image of our practice through high personal appearance and in communication with members of the public and work colleagues.
• Be efficient, pleasant, courteous, polite, concerned and helpful to all clients, under all conditions, at all times.
• Continually monitor and respond to client feedback, action any suggestions to improve our service.
• Define, develop, implement and communicate our client service standard and policies and procedures to ensure optimum service is given at all times.
• Assist the reception team in creating a harmonious culture in line with our values and vision.
• Demonstrate positive leadership by always leading by example, motivate and boost employee morale.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• RCVS & VDS fees paid
• External CPD funded
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Program which is available for everyone.

Eastcott Veterinary Hospital and Referrals part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott, Linnaeus or the role please contact our Talent Acquisition team at [e-mail].

#LI-ST1 #LI-Onsite

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [e-mail]