Veterinary Client Care Coordinator

VCA Inc.; Huntingdon; On-site; GBP 26,000; Full time

Job summary

A leading veterinary care provider in Huntingdon seeks an experienced Veterinary Client Care Coordinator. This full-time role involves providing excellent service, managing client appointments, maintaining records, and facilitating communication within the practice. Candidates should have experience in a veterinary environment and possess strong customer service skills. The position offers competitive salary and benefits, including holiday leave and professional development opportunities.

Benefits

5 weeks holiday plus bank holidays and birthday leave

Employer contribution pension scheme

Life assurance

E-car salary sacrifice scheme

Enhanced family leave

Extensive internal and external CPD

Qualifications

• Experience in a client care role within a veterinary or healthcare setting
• Practical knowledge of veterinary terminology and regulations
• Ability to manage multiple tasks in a busy environment

Responsibilities

• Provide excellent service to clients and visitors as a key team member
• Arrange appointments and maintain accurate records
• Facilitate communication between clients and staff

Skills

Customer service

Communication skills

Organizational skills

Job description

Veterinary Client Care Coordinator

Location: Linnaeus Cromwell Vets, Huntingdon | Type: Full-time | Posted: Yesterday | Requisition ID: R-211515

Cromwell Vets is seeking an experienced and professional Client Care Coordinator to join our team at the Huntingdon branch. This is a full-time, permanent role working 40 hours over 4 days, including 1 in 4 weekends.

The main purpose of this position is to provide excellent service to our clients and visitors as a key member of the Client Care team.

• Arranging appointments
• Maintaining accurate records
• Performing clerical duties related to animal patient care and treatment
• Facilitating effective communication between clients, veterinary surgeons, nursing staff, and the practice manager

Our client care coordinators are the first impression of our practice, maintaining professionalism, courtesy, and calmness at all times. They ensure clients feel confident and at ease, especially if they are worried or anxious.

This role requires practical knowledge of our practice’s organization and services, understanding regulations regarding visitors, animal treatment, emergency recognition, and veterinary terminology. Processing insurance claims may also be a significant aspect of this role.

Key Responsibilities

• Greeting clients and managing waiting times
• Scheduling appointments efficiently and flexibly
• Verifying and updating client information
• Guiding clients through the practice website
• Liaising with nurses regarding admissions, discharges, medication, and payments
• Knowledge of routinely dispensed products and advising clients on products and pre/post-operative care

What We Offer

• 5 weeks holiday plus bank holidays and birthday leave
• Employer contribution pension scheme
• Life assurance
• E-car salary sacrifice scheme
• Enhanced family leave
• Extensive internal and funded external CPD

At Linnaeus, we support the physical and mental health of our associates through experienced Mental Health First Aiders and a confidential Employee Assistance Programme.

Cromwell Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company globally. We are driven by our purpose to create a better world for pets and our people, fostering a culture of inclusion and diversity. Our network offers development opportunities and a comprehensive wellbeing package.

Salary: £25,652 per annum