Veterinary Client Care Associate part-time

Cinque Ports Vets; Winchester; On-site; GBP 20,000 - 28,000; Part time

Job summary

A leading veterinary specialist referral hospital is seeking a part-time Client Care Team Member for maternity cover. This vital role involves welcoming clients, managing inquiries, and ensuring excellent customer service, all while contributing to a dedicated team in a serene countryside setting.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Reimbursement of Pet Insurance fees

Life Assurance

Group Pension scheme

Enhanced sickness pay

Enhanced family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Qualifications

• Previous customer service experience is essential.
• Reception experience desirable but not essential.
• Passion for animals and excellent communication skills required.

Responsibilities

• Greet clients and their pets professionally.
• Handle telephone queries and appointment coordination.
• Discuss finances and pet insurance details.

Skills

Communication

Customer Service

Organisational Skills

Job description

Anderson Moores Veterinary Specialists are hiring for part-time Client Care Team Member. In this position you will play a pivotol role in the hospitals client care team welcoming clients and their pets. In this role you will have the opportunity to enhance your customer service skills in a referral veterinary hospital. This role is a fixed-term for 1 year (maternity cover) part-time position working 25h per week, with the expectation to take part in the weekend/BH rota when required.

The role of a Client Care Team Member requires a forward-thinking, articulate and organised individual who works well under pressure.

The role involves shift working, with a combination of early and late shifts, on a fixed two-week rota. Occasional weekend and Bank Holiday cover is also required. Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.

Duties include:

• Meeting and greeting clients in a professional, yet sensitive manner
• Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
• Liaising with referring vets and accurately recording details
• Updating in-house notes system clearly and accurately
• Coordinating appointments with the animals owners
• Discussing finances and pet Insurance details
• Taking card and cash payments
• Accurately carrying out departmental filing
• Building good working relationships with colleagues at all levels
• Assisting with any other ad hoc duties when requested.

To be considered for this role, applicants must:

• Possess excellent communication skills
• Be passionate about animals
• Be able to provide first class customer service
• Be eligible to work in the United Kingdom.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Reimbursement of Pet Insurance fees
• Life Assurance
• Group Pension scheme
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme

Wellness program including:

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

Since 2006, we've been one of the country's leading veterinary specialist referral hospitals, with vets and their teams caring for small animals every day. Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy as well as Emergency and Critical Care (ECC) and a Pain Clinic.
We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.

You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.

Our vision is to be the south of England's multidisciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care

Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to deliver exceptional care and service consistently.

For all informal enquires, please contact Sofia Thackray at [e-mail]

We look forward to hearing from you!

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