Veterinary Client Care Assistant part-time

Linnaeus Group; Shalford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary practice in Shalford is seeking a part-time Client Care Assistant to join their team. Responsibilities include greeting clients, handling inquiries, managing patient records, and maintaining a welcoming reception. The role offers flexible hours and numerous benefits including holiday pay, career progression opportunities, and wellness programs. Ideal for those with good client service skills who thrive in a team setting.

Benefits

5 weeks holiday + bank holidays + Birthday Leave

Career progression opportunities

Extensive free online CPD program

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program including Employee assistance

Qualifications

• Strong client service skills.
• Ability to work as part of a team.
• Good communication skills.

Responsibilities

• Greet clients and their pets warmly.
• Communicate with vets and nurses.
• Handle client payments and insurance claims.
• Field phone and electronic inquiries.
• Maintain patient clinical records.
• Assist with daily banking.
• Keep the reception area clean and welcoming.

Job description

Overview

Here at Oak Barn Vets, we have an exciting opportunity to welcome a part-time Client Care Assistant to join our team! In this role you will have the opportunity to develop and enhance your client service skills whilst working with a supportive and friendly team. We continue to support our associates in career development and encourage learning with ample in-house training courses and provide an additional training budget of £50.00 for further learning. As a practice we encourage our team to work to their full potential and appreciate the vital role our Client Care team brings to the clinic, clients and patients.

Role and responsibilities

• Greeting clients and their pets upon arrival in a warm and friendly manner
• Communicating directly with our vets and nurses regarding their appointments, clients and patients
• Explaining to our clients the status of their accounts, taking payments and issuing invoices and advising on and helping to process insurance claims
• Fielding of phone and electronic enquiries from clients and arrangement of routine and emergency appointments
• Maintenance of patient clinical records using our practice management software system
• Assistance with daily banking and debt management
• Maintaining the appearance of the reception area to ensure a clean and welcoming environment

Hours

Within your new role you would be working mornings from 8:00-12:00 Monday to Friday. You will also have a share in the Saturday 8am to 1pm rota. There is room for some degree of flexibility with the weekday hours. Although not expected, you may on occasion be required to cover a late shift (15:00-19:00).

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave (pro rata)
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
• Recruitment referral reward scheme

Oak Barn Vets is based in a beautifully restored barn, overlooking fields with wildlife, cows and sometimes horses. We have plenty of natural light, a garden to relax in during breaks and ample parking available.