Veterinary Client Care Assistant

Grove Lodge Veterinary Group; London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading veterinary group is seeking a Client Care Assistant to provide outstanding support at our Hampstead Hospital. This role requires exceptional customer service skills and knowledge of veterinary procedures, ensuring clients and their pets receive a five-star experience. With a supportive team environment and opportunities for career progression, you'll be vital in shaping positive first impressions.

Benefits

4 day week

5 weeks holiday + bank holidays + Birthday Leave

RCVS & VDS fees paid

External CPD funded

Extensive free online Linnaeus CPD program

Staff discount schemes (gym membership)

Employer contribution pension scheme

Wellness program including Employee assistance program

Qualifications

• Practical knowledge of hospital's organization and services.
• Ability to remain calm and professional under pressure.
• Experience in managing client accounts and payments.

Responsibilities

• Arrange appointments and manage communications
• Keep accurate client and patient records
• Facilitate clear communication between clients and staff.

Skills

Customer Service

Communication

Multitasking

Education

Knowledge of veterinary records and terminology

Job description

An opportunity has arisen to join our team at our Hampstead Hospital team as a Client Care Assistant. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic. Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team

The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients, visitors, and referring vet practices. This will include

• Arranging appointments over the phone and via email
• Keeping accurate records
• Various clerical duties related to patient care
• Helping to facilitate accurate communications between clients, veterinary surgeons, our nursing teams, and hospital manager.
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts • Opening and closing the practice.

Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, and professional always, regardless of a client or visitor’s behaviour. Our client care assistants should make a positive impression, ensuring clients feel confident in our service, and help to set clients at ease if they are worried.

This position requires a practical knowledge of the hospital’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.

About us

Our staff are motivated and encouraged to gain additional certifications across all levels of employment and we offer & encourage career progression within our group.

We have a strong recognisable brand, and we are looking for people who share our vision and our culture. We have over 400 staff members across our 30 sites and are very proud of our achievements and our reputation in the veterinary profession.

Hampstead hospital is based in North London, a short walk from Belsize Park Tube and local amenities. The hospital is well equipped over 4 floors where we have everything you would expect, including full diagnostic facilities, an on-site laboratory, a dedicated Intensive care unit (ICU), separate cat/dog wards, and a full theatre suite. Our 24hr facilities ensure continuity of care for our patients and provide a highly stimulating and rewarding caseload.

Benefits

• 4 day week
• 5 weeks holiday + bank holidays + Birthday Leave
• RCVS & VDS fees paid
• External CPD funded
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes (gym membership)
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme.

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about [practice name], Linnaeus or the role please contact our Talent Acquisition team at [e-mail].

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