Veterinary Client Care Assistant

Linnaeus; Leigh; On-site; GBP 22,000 - 26,000; Full time

Job summary

My Pets Vets is seeking a Veterinary Client Care Assistant to join their front-of-house team. This role involves managing client interactions, maintaining a professional environment, and performing various administrative tasks. The ideal candidate will demonstrate a passion for animal care in a dynamic setting, with opportunities for both full-time and part-time work.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Cycle to work scheme

Qualifications

• Experience of working within a customer-facing role.
• Previous Reception experience (Highly desirable).

Responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary and booking appointments.
• Answering client questions via email and telephone.

Skills

Customer service

Communication

Teamwork

Job description

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If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Client Care Associate (Veterinary Receptionist)

Location: My Pets Vets, Leigh

Job Type: Permanent, Full-time and Part-time opportunities available.

An exciting opportunity has opened at My Pets Vets for an experienced and enthusiastic Client Care assistant to join our fantastic front-of-house team!

If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals, then this position could be the ideal fit for you.

Joining the Reception team at My Pets Vets means becoming a part of a supportive and growth-oriented environment where your skills and dedication will be truly appreciated.

The position will be on a shift basis, ranging between 7am and 9pm, with 1 in 4 weekends and bank holiday participation.

The duties will involve, but are not limited to:

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.
  
  

Personal Specification

• Experience of working within a customer-facing role.
• Previous Reception experience (Highly desirable)
  
  

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme
  
  

About Us

Established over ten years ago, My Vets Pets provides the highest quality veterinary care throughout every stage of your pet’s life.

Our goal is to provide a friendly, compassionate service to which you and your pets will want to return again and again that stays true to the core values of client care, friendliness, and family that the practice was built upon.

To apply, please complete the quick application form below. Alternatively, for more information, please contact our Talent Acquisition Coordinator Sofia at [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Veterinary Services

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