Veterinary Client Care and Referral Coordinator

The University of Edinburgh; City of Edinburgh; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading university located in Edinburgh is seeking a dynamic Veterinary Client Care, Insurance and Referral Coordinator. This role involves delivering exceptional client support and administrative duties in a fast-paced veterinary setting. Ideal candidates will be confident, skilled in communication, and possess a background in client-facing roles, preferably within veterinary environments.

Qualifications

• Experience in a client-facing role, preferably in the veterinary field.
• Strong written and oral communication skills.
• Ability to work in a team and individually under pressure.

Responsibilities

• Provide high-level client care support in the Equine Veterinary Hospital.
• Handle administrative and clerical duties efficiently.
• Maintain excellent customer service during emotionally charged situations.

Skills

Communication skills

Customer service

Administrative skills

Job description

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Veterinary Client Care and Referral Coordinator, Edinburgh

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Client:

The University of Edinburgh

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f5848cf0fe67

Job Views:

2

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

CMVM- R (D)SVS Equine

Full-time: 35 hours per week

Open-ended: permanent contract

The Opportunity:

We are looking for a dynamic and efficient Veterinary Client Care, Insurance and Referral Coordinator based in the Equine Veterinary Hospital at Royal (Dick) School of Veterinary Studies. Based in our state-of-the-art Equine Hospital, the post holder will be required to provide a gold standard of care to our clients and referring veterinary surgeons, alongside providing administrative and clerical duties to support the efficient running of the Equine Practice and Hospital clinics. Working in a fast-paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high-level client care and support to the clinical team. This varied and interesting post requires a confident outgoing individual with excellent initiative, communication skills, and attention to detail.

This post is full-time (35 hours per week).

Your skills and attributes for success:

• Previous experience in a client-facing role – preferably in the veterinary environment.
• Previous administrative experience.
• Excellent written and oral communication skills in order to interact professionally with staff, students, and clients.
• The ability to work well as part of a team and individually, whilst remaining calm and efficient in emotionally charged situations.
• Ability to use standard processes and maintain a high level of customer service.