Veterinary Client Care Advisor

VCA Inc.; Glasgow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A veterinary practice in Glasgow is seeking a part-time Veterinary Client Care Advisor to join their team. The role involves welcoming customers, managing bookings, and ensuring that clients receive exceptional service. Candidates should be friendly and confident in a busy environment, with a strong focus on customer care. Previous reception or client care experience is preferred. The position offers a supportive work culture and various benefits, including holiday pay and an employee wellness program.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Qualifications

• Experience in a busy environment is beneficial.
• Desirable experience in veterinary or doctor’s surgery.

Responsibilities

• Welcoming and registering new customers.
• Booking in customers and ensuring gold standard care.
• Answering telephone queries and managing customer expectations.
• Performing administration duties.
• Taking payments.

Skills

Confident using the telephone

Reception or Client Care experience

Cash handling and till operation

IT skills – confident in the use of Word, Excel and Outlook

Job description

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Veterinary Client Care Advisor

Apply locations Linnaeus Pets'n'Vets Roundhouse Veterinary Hospital|170179 Linnaeus Pets'n'Vets Crookfur|170178 Linnaeus Pets'n'Vets Blantyre Vets|170184 Linnaeus Pets'n'Vets McDonalds Vets Scotstoun|170183 Linnaeus Pets'n'Vets Hairmyres Vets|170181 time type Part time posted on Posted 2 Days Ago job requisition id R-213779

Job Title:Client Care Advisor (Veterinary Receptionist)
Location:Pets 'n' Vets Roundhouse Hospital.
Job Type:Permanent, Part-time
Hours:1:4 weekends and 2 days per week

We are currently seeking a new Receptionist to join our fantastic team at the Roundhouse Hospital.

We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.
The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Must be flexible to support all of our Veterinary Practices as required.

Roles and Responsibilities:

• Welcoming and registering new customers.
• Booking in customers and making sure they receive gold standard care
• Answering the telephone and dealing with a range of customer queries
• Managing customer expectations regarding wait time.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Taking payments
• Promoting offers and services

Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

Experience required

• Confident using the telephone
• Reception or Client Care experience
• Cash handling and till operation
• Previous experience of working in a veterinary/doctors surgery (Desirable)
• IT skills – confident in the use of Word, Excel and Outlook as a minimum

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave (pro rata)
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us
At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.
All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.

Pets‘n’Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

#LI-ST1 #LI-Onsite

Salay Value: £15,387.84;

Salary Description: per annum;