Veterinary Care Assistant

TN United Kingdom; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Veterinary Care Assistant to join their vibrant team. This role focuses on delivering exceptional client service and ensuring the best care for pets. You will be the welcoming face for clients, providing guidance and support while managing day-to-day operations. With comprehensive training provided and a supportive work environment, you will have the opportunity to grow your career in a rewarding field. Enjoy benefits such as a competitive salary, excellent CPD allowance, and discounts at various retail stores. If you are passionate about animals and love helping people, this role is perfect for you.

Benefits

Pension Scheme

20% Discount at The Vet Group

Discounts at Pets at Home

Access to Cashback Offers

Qualifications

• Experience in a veterinary environment is essential.
• Strong communication skills and a passion for animal care.

Responsibilities

• Provide exceptional service to clients and care for their pets.
• Manage payments and future bookings confidently.

Skills

Client Service

Computer Literacy

Animal Care

Communication

Problem Solving

Education

Animal Care Qualification

Veterinary Care Assistant Qualification

Tools

Online Booking System

Job description

We are looking for an enthusiastic, friendly Veterinary Care Assistant to join our vibrant team at our Clevedon Vets4Pets practice working on average 35.5 hours per week with 2 in 4 rota for working on a Saturday.

By joining us you will be part of a team dedicated to providing superb standards of client and animal care. Clevedon Vets4Pets is at the forefront of providing pet care with a 360 approach, working alongside store and grooming colleagues to provide gold standard care to clients and their pets. As part of The Pets at Home Vet Group, you will benefit from an excellent CPD allowance, company discounts, competitive salary and much more. Comprehensive training is offered!

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice and store team will be critical to your success.
• Your great client service during a client’s visit will ensure that their absolute satisfaction is achieved, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role.
• Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• You have worked with animals previously in a veterinary environment or have an animal or VCA qualification.

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

In return, we offer a fun, supportive and friendly working environment together with career development opportunities, and benefits that include a pension scheme. Being part of the Pets at Home Group, you will also be entitled to a 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops.

Location: BS21 6XU

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!