Veterinary Administrator and Client Care Assistant

Medivet Group Ltd; Quarrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading veterinary care provider in Quarrington is seeking a Client Care Assistant to support a team of Veterinary Surgeons and Nurses. The role includes managing appointments, greeting clients, and performing reception tasks. Ideal candidates will possess excellent client-facing skills, administration experience, and a GCSE qualification. This is a fixed-term full-time position with various employee benefits, including health cash plans and annual leave.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

31 days' annual leave

Paid leave for personal use

Interest-free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products

Qualifications

• Prior medical/veterinary administration experience is an advantage.
• Experience working as part of a team.
• Trustworthy and responsible.

Responsibilities

• Manage the practice diary and appointment availability.
• Carry out reception duties and update records.
• Process repeat prescription order requests.

Skills

Client facing skills

Reception skills

Ability to remain calm under pressure

Good numeracy skills

Administration skills and experience

Education

GCSE or equivalent

Tools

Online appointment booking systems

Job description

Veterinary Administrator and Client Care Assistant

This latest Veterinary Administrator and Client Care Assistant job vacancy is located in the city Quarrington located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE.

Job Responsibility:

Medivet Quarrington have an exciting new opportunity for a client care assistant to join the team on a fixed term contract for 3 months for 40 hours per week, within 1 in 3 weekends required.

Quarrington is a well-established practice with an excellent client base and experienced team. Purpose-built, with five consulting rooms, separate dog and cat wards and lovely operating theatres equipped with the latest technology we are working towards it becoming Medivet's dedicated 24-hour centre for the region.

Prior medical/veterinary administration experience will be considered first as a large advantage but not an essential requirement.

This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants.

We believe in exceptional care for both our patients and client. As a Client Care Assistant, you'll use your excellent customer service skills to welcome and assist clients before, during and after every visit.

From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you'll enjoy a busy and varied front-of-house role.

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 31 days' annual leave (including Bank Holidays) rising to 36 with length of service.
• An additional ‘Day for You', a paid day's leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

• Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
• Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
• Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
• Ensure appointment slots are available for clients to book online.
• Carry out reception duties, greeting clients on arrival, and updating records.
• Process any repeat prescription order requests.
• Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
• Ensure online practice information is up to date, with accurate opening hours and current colleagues.

Your Skills and Experience

• Excellent client facing and reception skills.
• Experience of working as part of a team and building positive working relationships.
• Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
• Able to prioritise a range of tasks and own workload.
• Good numeracy skills, with the ability to manage payments and cash up.
• Experience in using online appointment booking systems.
• Administration skills and experience
• Trustworthy and responsible

Desirable:

• Previous veterinary receptionist experience.
• Social media/website content management.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres.

We're proud to support a large, connected and growing community of colleagues who provide exceptional care that's always there.