Veterinary Administrator

IVC; Cheltenham; On-site; GBP 15,000 - 26,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Healthcare

Cycle to Work

Learning & development

Discounted veterinary care

Job summary

Dragon Vets in Cheltenham is seeking an organised Veterinary Administrator to join our team on a full-time basis. Based at Prestbury Park branch, you’ll support the practice manager, respond to emails, handle client account queries and perform general administrative duties.

You’ll need excellent communication, a customer-focused approach and the ability to juggle multiple tasks in a busy practice. We offer a supportive environment with development opportunities and a valued team culture.

Qualifications

• Friendly, organised and customer-focused individual.
• Excellent communication and a welcoming manner.
• Experience in a customer-facing role with emphasis on service and detail.

Responsibilities

• Respond to emails and client account queries.
• Assist with general staffing queries and admin duties.
• Support the practice manager and office team.

Skills

Communication skills

Customer service

Multitasking

Team collaboration

Proactivity

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Veterinary Administrator to join our team at Dragon Vets on a full-time basis.

Located in the heart of Cheltenham, renowned for horse racing and a thriving bar/restaurant scene, Dragon Vets is an established practice and has invested in specialist equipment including CT, DR, rigid/flexible endoscopy, high-end Doppler ultrasonography and well‑equipped operating facilities including laparoscopic kits and TPLO kits, and much more. We have a team of 16 vets, 17 RVNS and 4 SVNs in various stages of their training.

How You’ll Make a Difference

We are seeking an organised, efficient and personable administrator to join our office team and support the practice manager. Responding to emails, client account queries, general staffing queries, and performing general administrative duties. Good IT skills are essential, as you will be required to use various applications and programmes.

Working Pattern

• Up to 37.5 hour per week, Monday to Friday, however working hours can have some flexibility. working from our main Prestbury Park branch

You Might Be a Great Fit If…

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £25,603.5 per annum