Vet Nurse Advisor (12 month FTC)

Nestlé SA; Crawley; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in pet care is seeking a qualified Vet Nurse to join their team. The role involves providing expert advice on animal health and nutrition, supporting customers and veterinarians, and working in a collaborative environment. With opportunities for ongoing training and a competitive salary, this position is ideal for those passionate about improving pet well-being.

Benefits

Generous pension scheme

12 additional flex days

2 paid volunteering days

Excellent company-wide benefits

Qualifications

• At least 2 years’ experience working in a veterinary practice.
• Strong knowledge of small animal care.

Responsibilities

• Resolving customer queries proactively.
• Advising on health conditions and nutrition.
• Supporting team members with veterinary advice.

Skills

Customer Service

Problem Solving

Detail-Oriented

Communication

Education

Qualification in Small Animal Nutrition

Job description

Press Tab to Move to Skip to Content Link

Salary up to £33,000 depending on experience + potential bonus + generous pension scheme + 12 additional flex days on top of 25 days annual leave + 2 paid volunteering days and other excellent company-wide benefits!

Position Summary

Are you a qualified or experienced Vet Nurse seeking a new direction? If you are customer-focused and want to utilize your excellent technical skills, this could be the role for you. We’re hiring a temporary Vet Nurse to join our team, helping improve the lives of pets and their owners.

At Purina PetCare, we're dedicated to helping pets live happier, healthier, and longer lives because we are pet owners ourselves. Our trusted brands are developed by leading nutritionists, food scientists, and vets, emphasizing quality, taste, and nutrition. Our Gatwick office offers an attractive, open-plan environment with excellent facilities, including free parking and catering.

A day in the life of a Vet Nurse Advisor…

Reporting to the Head of Consumer Services, your experience in small animal practice or referral clinics will enable you to provide expert advice on companion animal health, nutrition, and well-being to customers, veterinarians, and veterinary professionals. You will have opportunities for ongoing training with our in-house vets through onsite and external courses to meet CPD requirements.

You will work shifts on a rota between 8:30 am and 5:00 pm, Monday to Friday.

Key responsibilities include:

• Resolving customer queries proactively to build trust through expertise and reassurance
• Communicating with customers and veterinarians to advise on health conditions, nutrition, and therapeutic diets
• Supporting team members with veterinary advice and training
• Providing seamless service via phone, email, and video
• Adapting to changing customer needs and expectations
• Meeting business targets

What will make you successful?

You must be a fully qualified Vet Nurse with strong knowledge of small animal care. The role involves significant responsibility early on, so a proactive mindset and solid technical expertise are essential.

Additionally, you should:

• Have at least 2 years’ experience working in a veterinary practice
• Be versatile, a problem solver, and detail-oriented
• Have an interest in pet nutrition
• Hold a qualification in small animal nutrition (SACN) or relevant CPD hours
• Be able to make sound decisions under pressure and manage conflicting priorities
• Have experience building relationships with customers

What you need to know

We offer a competitive salary and benefits package, bonus scheme, flexible working, 25 days holiday plus bank holidays and flex leave, pension scheme, and a focus on personal development.

The closing date is 28th May 2025. We will consider candidates as they apply and may close the role early if sufficient applications are received. We encourage diverse applicants and are committed to inclusion and equal opportunity. For accommodations or more info, please contact us.