Vet Client Support Centre Manager - Fixed-Term

Goddard Veterinary Group; London Borough of Redbridge; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

6.6 weeks annual leave

Referral bonus £2,500

CPD budget up to £2,000 per year

Private medical insurance

Job summary

Talantir Veterinary Group is seeking a Client Support Centre Manager for a 12–18 month fixed term maternity cover. The role is based in Woodford, London, onsite, with a 40 hour week and no weekend work.

You will lead a team of 13 and oversee clinical support, HR matters, and KPI monitoring to ensure efficient client communications and service delivery. Candidates should hold a veterinary degree, have strong leadership experience, and be able to manage multiple projects within the CSC.

Qualifications

• Veterinary degree and valid registration.
• Proven leadership and people management experience.
• Experience supporting veterinary clinical teams.

Responsibilities

• Lead the CSC department including performance management.
• Provide clinical support to the CSC team.
• Line manager support to CSC supervisor and senior call handler.
• Manage HR matters for the CSC team.
• Maintain relationships with Regional Managers, Head Vets and branch colleagues.
• Monitor KPIs for phone and chat data across the company.
• Develop the Central Dispensary trial in liaison with Managing Director and Clinical Director.
• Develop and manage individual projects and work streams within the CSC department.
• Clinical support branch staff on an ad hoc basis.

Skills

Leadership

Performance management

Clinical support

HR management

KPI monitoring

Education

Veterinary degree

Job description

Talantir Veterinary Group is seeking a Client Support Centre Manager for a 12–18 month fixed term maternity cover. The role is based in Woodford, London, onsite, with a 40 hour week and no weekend work.

You will lead a team of 13 and oversee clinical support, HR matters, and KPI monitoring to ensure efficient client communications and service delivery. Candidates should hold a veterinary degree, have strong leadership experience, and be able to manage multiple projects within the CSC.