Verification Assurance Officer - North West and Wales

Government Recruitment Service; Merthyr Tydfil; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to tackle fraud on the frontline within Jobcentre and Service Centres, working face‑to‑face with claimants.

You will interview to verify documents for identification, housing costs and child costs, and you will educate customers about responsibilities while feeding MI to risk teams.

This full-time, on-site role requires travel between sites and a commitment to prevent fraud in the welfare system.

Responsibilities

• Conduct initial evidence interviews and verification activities with Jobcentre and Service Centre colleagues.
• Conduct robust interviews to verify documents for identification, housing costs, and child/childcare costs in Universal Credit.
• Lead review meetings with customers when evidence is brought in by Enhanced Review Team.
• Provide regular feedback at office meetings on fraud trends and share findings with risk and intelligence teams.
• Lead customer education sessions with Jobcentre colleagues to explain responsibilities and consequences of non‑compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

Verification Assurance Officer - North West and Wales

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO, you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator, you will also be responsible for raising Jobcentre colleagues’ awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face‑to‑face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information intospecialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non‑compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Proud member of the Disability Confident employer scheme

Company: Government Recruitment Service Salary: £32,700 to £32,700 a year Hours: Full‑time Location: Merthyr Tydfil Job type: Permanent Posting date: 28 Oct 2026 Closing date: 10 Nov 2026

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.