Verification Assurance Officer - North West and Wales

Government Recruitment Service; Birkenhead; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service seeks a Verification Assurance Officer to join the North West and Wales region. The role involves face-to-face interviews with claimants at Jobcentre locations, applying robust verification procedures to prevent fraud entering the welfare system, and collaborating with front-line colleagues to educate customers on responsibilities.

You will travel between sites as needed, with a strong emphasis on frontline fraud prevention and accurate data recording.

Qualifications

• Great communicator with strong interpersonal skills.
• Experience interviewing claimants and handling sensitive information.

Responsibilities

• Conduct initial and further evidence interviews with claimants.
• Verify documents for identification, housing costs, and child-related elements of Universal Credit.
• Lead verification activities within Jobcentre and Service Centre teams.
• Provide regular feedback on trends and fraud patterns to risk and intelligence teams.
• Organise and deliver customer education sessions on responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) as directed.

Skills

Great communicator

Job description

Verification Assurance Officer - North West and Wales

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO, you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator, you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face-to-face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information intospecialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Company: Government Recruitment Service Salary: £32,700 to £32,700 a year Hours: Full-time Location: Birkenhead Job type: Permanent Posting date: 28 Oct 2026 Closing date: 10 Nov 2026

We are a proud member of the Disability Confident employer scheme.

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.