Venues Supervisor

University of Southampton; Southampton; On-site; GBP 25,000; Full time

Job summary

A vibrant student union in Southampton seeks a Venues Supervisor to lead the team at popular outlets ensuring excellent customer service. Ideal candidates have strong communication skills and a proactive attitude. Enjoy a salary of £24,362 per annum, generous holiday, and great pension contributions. Join us to shape the student experience!

Benefits

Salary of £24,362 per annum

24 days paid holiday plus closure days

10% pension contributions

Discounted bus passes

Cycle-to-work scheme

Qualifications

• Motivated individuals with a knack for customer service.
• Experience in service leader or supervision roles is a plus.
• Friendly and approachable attitude is essential.

Responsibilities

• Guide the Venues Team during shifts at popular outlets.
• Ensure top-notch service and smooth operations.
• Collaborate with various SUSU departments.

Skills

Customer service experience

Strong communication skills

Leadership experience

Proactive attitude

Job description

Are you ready to bring your customer experience skills to the heart of student life on campus?

If yes, join our vibrant Venues Team at SUSU! As a Venues Supervisor, you'll guide a dynamic crew on shift at our popular outlets - The Stag's, The Bridge, and Below Deck - ensuring they deliver top-notch service in a fun environment and that every student leaves with a smile. You'll also be key to helping keep operations running smoothly, be it a regular day at the venue, a student-led event, or one of our once-a-year balls or parties (such as Freshers Party and Grad Ball).

We'll back you with all the training and support you need to succeed. No Personal License? No problem! We'll support you through the process to make sure you're up to speed with licensing laws. Plus, you'll liaise with security, event organisers, and even hold the keys to our fantastic venues when needed. If you don't have a level 3 food hygiene qualification yet, we've got that covered too!

We're looking for motivated, proactive individuals with a knack for customer service and experience. As the go-to person on shift, you'll need to prioritize and allocate tasks effectively; therefore, experience in service leader or supervision roles is a plus! You'll be interacting with students daily, so a friendly and approachable attitude is a must. We value your feedback and ideas to continually improve our services, so a focus on high standards and continuous improvement are key. You'll also collaborate with various SUSU departments, so strong communication skills are essential.

We are the University of Southampton Students' Union (SUSU) - independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that's buzzing with life, ideas, and opportunities - where your work directly shapes the student experience.

As part of our team, you'll enjoy:

• Salary of £24,362 per annum (£13.35 per hour)
• Generous paid holiday - 24 days per year, plus eight closure days (Easter, August and Christmas) and eight bank holidays.
• Great pension - we contribute 10% into your defined contributions pension scheme.
• Travel perks - discounted UniLink and Blue Star bus passes, plus a cycle-to-work scheme.

To find out more about SUSU and our benefits, visit our website here.