Venue Technology Manager (Ref: 197773)

Forsyth Barnes; Harlow; On-site; GBP 50,000 - 70,000; Full time

Job summary

Forsyth Barnes is recruiting a Venue Technology Manager to take ownership of technical delivery and ongoing operation of technology across a growing network of venues in sports and entertainment. Based in Harlow with 2–3 days on site and UK travel to venues, you will lead infrastructure rollout, manage multiple projects, coordinate with vendors and internal teams, and ensure reliable day-to-day operations.

A hands-on technologist who thrives in fast-paced environments and can balance delivery

Qualifications

• Proven experience deploying and managing technology infrastructure across multiple venues.
• Strong project management and delivery track record.
• Experience coordinating third-party vendors and service providers.
• Understanding of incident management processes.
• Excellent communication with technical and non-technical stakeholders.
• Ability to handle multiple projects simultaneously.
• Hands-on technical background in venue technology preferred.

Responsibilities

• Lead setup and alignment of technical infrastructure across venues.
• Oversee rollout of technology solutions in new venues and locations.
• Manage technical delivery across multiple projects with plans and requirements.
• Coordinate with third-party providers and internal support teams.
• Provide initial triage and resolution of technical issues.
• Act as escalation point for vendors and venue teams.
• Maintain records of incidents and trends for improvement.
• Drive continuous improvement across venue technology operations.

Skills

Tech infra

Project management

Vendor coordination

Incident management

Troubleshooting

Stakeholder comms

Multi-project mgmt

Venue technology

Job description

We are currently recruiting for a Venue Technology Manager to join a fast-growing organisation within the sports and entertainment industry. This is an exciting opportunity to take ownership of the technical delivery and ongoing operation of technology across a growing network of venues.

You'll act as the central technical lead across venue technology, overseeing new site rollouts, technical infrastructure, third-party providers and ongoing support. The role will suit someone with a strong technical background who enjoys being hands-on, managing multiple projects and solving technical challenges in a fast-paced, customer-focused environment.

Location:

Harlow 2/3 days per week (with UK travel to venues)

What you'll be doing:

• Leading the setup and alignment of technical infrastructure across venues
• Overseeing the rollout of technology solutions into new venues and customer locations
• Managing technical delivery across multiple projects, including project plans and technical requirements
• Coordinating with third-party technology providers and internal customer support teams to ensure effective support frameworks are in place
• Providing initial triage and resolution of technical issues across the venue environment
• Acting as an escalation point for third-party providers and venue teams
• Maintaining detailed records of incidents, technical data and trends to identify opportunities for improvement
• Rolling out and maintaining the technical environment, ensuring reliable day-to-day operations
• Driving continuous improvement across venue technology, support processes and technical delivery
• Working closely with cross-functional teams to ensure technology solutions are delivered effectively across the venue estate

What they're looking for:

• Proven experience in technology infrastructure setup, rollout and management
• Strong project management and technical delivery experience
• Experience managing and coordinating third-party vendors and technology service providers
• Understanding of incident management processes and tools
• Strong problem-solving skills with the ability to troubleshoot and triage technical issues
• Excellent communication skills with the ability to work effectively with technical and non-technical stakeholders
• Ability to manage multiple projects and priorities simultaneously
• Strong technical background, with an understanding of connectivity and venue technology preferred
• A proactive, hands-on approach with the ability to take ownership of technical delivery

Why apply?

• Take ownership of technology across a growing network of sports and entertainment venues
• Play a key role in the rollout of technology into new venues and customer locations
• Work across technical infrastructure, connectivity, project delivery and third-party technology providers
• Have a central role in shaping and improving venue technology operations
• Join a rapidly growing business with significant future progression opportunities
• Work in a varied role combining technical delivery, project management and operational support