Venue Safety Support Officer

Southampton Football Club; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

An English football club is seeking a Venue Safety Support Officer to assist in delivering a first-class experience on matchdays and events. The ideal candidate should have strong organisational skills and experience in event management. Key responsibilities include coordinating staffing, providing on-site support, and delivering first aid training. Benefits include free match tickets and health initiatives.

Benefits

Access to x2 free match tickets for every home league game

Health & Wellbeing initiatives

Discounted merchandise

Generous holiday allowance

Contributory Pension Scheme

Worldwide Travel Insurance

Learning & Development opportunities

Free onsite parking

Cycle to Work Scheme

Collaborative working culture

Qualifications

• Experience in event management and operations.
• Ability to deliver first aid training.
• Strong interpersonal skills for communication.

Responsibilities

• Coordinate staffing for matchdays and events.
• Provide on-site support during events.
• Deliver Basic First Aid training.

Skills

Organisational & Planning Skills

Communication & Stakeholder Management

Operational Systems Competence

Problem-Solving & Decision-Making

Training & Coaching Skills

Tools

Raven

Accreditation systems

Workday

Job description

Overview

Location: St. Mary’s Stadium

Hours: Part Time (22.5 hours)

Contract Type: Permanent

Criminal Record Check: Standard

Role

What is the role?

We are looking to recruit a skilled Venue Safety Support Officer to assist the Head of Event Safety and Security and the Operations Co-Ordinator in the delivery of a first-class matchday and event delivery, as well as to assist in training stewards on the NVQ Level 2 Spectator Safety Qualification.

Responsibilities

• Support resourcing for matchdays and non-football events, including communication and coordination of steward suppliers and traffic management providers, ensuring adequate staffing, service provision and all operational needs are met.
• Using the club's operational platforms, including Raven, Accreditation and Workday, support stewards with settling in to the role and ensure they have a good understanding of how to use the systems effectively.
• Work matchdays and events as required, providing on-site support during events and ensuring all operational aspects are managed effectively with any issues addressed promptly and appropriately.
• Review submission of workbooks from Level 2 and Level 3 Spectator Safety learners and deliver Basic First Aid and First Aid at Work training to relevant staff members.

Is this you?

The ideal candidate will be friendly and outgoing with the ability to remain level-headed in busy situations and strong organisational skills.

Qualifications

• Organisational & Planning Skills – ability to coordinate staffing, schedules, and resources across multiple providers and platforms
• Communication & Stakeholder Management – clear, professional communication with internal teams, agencies, and external providers.
• Operational Systems Competence – working knowledge of platforms such as Raven, Accreditation systems, and Workday (or similar).
• Problem-Solving & Decision-Making – ability to resolve issues quickly and effectively during live events.
• Training & Coaching Skills – ability to deliver first aid training and support learners with Spectator Safety qualifications.

Benefits

• Access to x2 free match tickets for every home league game
• Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
• Discounted Southampton Football Club merchandise.
• Generous holiday allowance plus your birthday off each year.
• Contributory Pension Scheme.
• Worldwide Travel Insurance for you and your family.
• Learning & Development opportunities - supporting you to develop your potential and achieve in your career.
• Free onsite parking.
• Cycle to Work Scheme.
• Collaborative & inclusive working culture.

How to apply

Click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is the 10th of October 2025.

We reserve the right to close this vacancy early, if a high volume of applicants are received.