Venue Manager - St Ambrose - Altrincham, Greater Manchester

Vivify Venues; Greater Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Vivify Venues is looking for a passionate Venue Manager for their Altrincham location. You will oversee school facility lettings, ensuring smooth operations and outstanding customer experiences. Ideal candidates are organized, flexible, and committed to community impact, with a focus on safety and customer satisfaction.

Qualifications

• Good communication skills to interact effectively with schools and hirers.
• Organized and flexible to manage varying tasks.
• Strong commitment to providing excellent customer experiences.

Responsibilities

• Manage school facilities lettings and welcome hirers.
• Promote facilities and coordinate bookings.
• Perform health and safety checks during the shifts.

Skills

Organization

Customer service

Communication

Flexibility

Job description

Venue Manager - St Ambrose - Altrincham, Greater Manchester

Who Are Vivify?

We believe nothing is more important than people's health and happiness. What we do makes a difference. We want to inspire people everywhere to get the most out of life, bring communities together, and help schools generate much-needed revenue.

We PRIDE ourselves on minimising the hassle for schools to let out their sports and leisure facilities, and our Community Hosts are PASSIONATE about providing an excellent service to groups who hire those facilities.

Job Purpose:

To manage the school facilities lettings, welcoming our Hirers and their groups into the school and ensuring their booking runs smoothly. With support from the Regional Operations Manager and Central Office Commercial and Customer Service teams, ensure that revenue for all facilities is maximised and school standards of maintenance, safety, and cleanliness are met or exceeded.

Role and Responsibilities:

1. Work with groups in the local community to promote the facilities, build the reputation of the school, and develop additional revenue, passing all leads to our hirer sales team or directing hirers to the Vivify booking platform for bookings.
2. Deliver a world-class experience for our hirers, ensuring all customers receive a positive and memorable experience. Assist hirers with setting up facilities for lettings and other school-related events, from setting up a badminton net to switching on floodlights.
3. Support the Head of Operations and Regional Manager in communication between the school and our Central Office teams; coordinate lettings with the school's closure dates, highlight issues with facilities or hirers promptly, and support relevant Vivify teams in addressing these.
4. Undertake light cleaning duties to ensure the school's premises are always left as found, such as sweeping and tidying chairs or storing equipment.
5. Ensure the security and safety of the school by unlocking gates and doors at the start of the shift and locking them securely at the end.
6. Perform health and safety checks throughout the shift, report hazards or faulty equipment, and maintain high standards of safety and cleanliness.
7. Coordinate with external companies for maintenance of key facilities, such as pitch maintenance, and keep Vivify informed of any issues affecting bookings.

Full training is provided, both in person and online, covering school site and facilities, safeguarding, manual handling, fire safety, and customer service.

We pride ourselves on the quality of our work and service. The Community Host may be involved in other activities to support the school, hirers, and the Vivify team.

Who are we looking for:

Vivify is proud of our community impact. As the person closest to our schools and hirers daily, you will operate with pride and passion. No problem is too tough; we find a way!

We simplify processes and systems to ensure efficiency. You should be organized, quick to act, flexible, and committed to providing excellent customer experiences. Interested in growth and development? We offer learning opportunities.

A great communicator who can represent Vivify professionally with schools and hirers.

Must be able to commute or relocate to WA15 0HE