Venue Manager - Indoor Adventure Playground

TipTopJob; Chester; On-site; GBP 34,000 - 39,000; Full time

Job summary

TipTopJob in Chester is seeking a Venue Manager for an indoor adventure playground. You will lead a high-performing team, ensure safety, cleanliness, and exceptional guest service, and drive operational excellence to grow the centre’s commercial success.

You will own opening and closing procedures, complete daily reports, and maintain Health & Safety compliance while delivering outstanding service across every area of the centre.

Qualifications

• Lead and manage a team to deliver safe, delightful guest experiences.
• Strong focus on Health & Safety and safeguarding.

Responsibilities

• Run the centre day-to-day with high standards of cleanliness, safety, and customer service.
• Be present on the floor as a hands-on leader; coach and develop the team for a standout guest experience.
• Own opening and closing procedures; ensure the site is safe, secure, and ready for every session.
• Complete daily End of Day reports covering operations, incidents, and highlights.
• Take ownership of Health and Safety performance; ensure compliance with policies.
• Carry out and record daily, weekly, and monthly safety checks without fail.
• Log and manage accidents, incidents, and safeguarding matters promptly.
• Manage P&L: grow income, control spend, hit budgeted targets.
• Track performance and identify efficiency improvements.
• Ensure bookings, payments, and customer records are handled accurately.
• Deliver outstanding service across all centre areas; handle queries calmly and professionally.
• Act on customer feedback to lift service quality and satisfaction.

Job description

TipTopJob in Chester is seeking a Venue Manager for an indoor adventure playground. You will lead a high-performing team, ensure safety, cleanliness, and exceptional guest service, and drive operational excellence to grow the centre’s commercial success.

You will own opening and closing procedures, complete daily reports, and maintain Health & Safety compliance while delivering outstanding service across every area of the centre.