Venue Manager

TipTopJob; Chester; On-site; GBP 34,000 - 39,000; Full time

Job summary

TipTopJob in Chester is seeking a Venue Manager for an indoor adventure playground. You will lead a high-performing team, ensure safety, cleanliness, and exceptional guest service, and drive operational excellence to grow the centre’s commercial success.

You will own opening and closing procedures, complete daily reports, and maintain Health & Safety compliance while delivering outstanding service across every area of the centre.

Qualifications

• Lead and manage a team to deliver safe, delightful guest experiences.
• Strong focus on Health & Safety and safeguarding.

Responsibilities

• Run the centre day-to-day with high standards of cleanliness, safety, and customer service.
• Be present on the floor as a hands-on leader; coach and develop the team for a standout guest experience.
• Own opening and closing procedures; ensure the site is safe, secure, and ready for every session.
• Complete daily End of Day reports covering operations, incidents, and highlights.
• Take ownership of Health and Safety performance; ensure compliance with policies.
• Carry out and record daily, weekly, and monthly safety checks without fail.
• Log and manage accidents, incidents, and safeguarding matters promptly.
• Manage P&L: grow income, control spend, hit budgeted targets.
• Track performance and identify efficiency improvements.
• Ensure bookings, payments, and customer records are handled accurately.
• Deliver outstanding service across all centre areas; handle queries calmly and professionally.
• Act on customer feedback to lift service quality and satisfaction.

Job description

Venue Manager : Indoor Adventure playground

Location Chester

Salary: A GBP 34,000 : A GBP 39,000+

Im partnering with a fantastic family:first indoor playground in the North West of England where fun meets safety.
Your mission? Keep every guest safe and smiling while creating a warm, professional, and brilliantly run play hub. Youll lead, coach, and energise a high:performing team, set the bar high on operations, and drive the centres commercial success:hitting revenue targets, managing costs, and unlocking every opportunity to grow. All of this sits on a rock:solid foundation of Health and Safety and safeguarding compliance, because when kids and families feel secure, the fun really starts.

Key Responsibilities

• Run the centre day:to:day, keeping cleanliness, safety, and customer service at an excellent standard.
• Be present on the floor as a hands:on leader, coaching and developing the team to create a standout guest experience.
• Own opening and closing procedures, making sure the site is safe, secure, and ready for every session.
• Complete daily End of Day reports covering operations, any incidents, and key highlights or issues.
• Take full ownership of Health and Safety performance and ensure compliance with all legal and internal policies.
• Carry out and record all required daily, weekly, and monthly safety checks without fail.
• Log and manage all accidents, incidents, and safeguarding matters correctly and promptly.
• Manage the centres P and L: grow income, control spend and hit budgeted targets.
• Track departmental performance and spot opportunities to improve efficiency and results.
• Ensure bookings, payments, and customer records are handled accurately and consistently.
• Champion responsible fun and deliver outstanding service across every area of the centre.
• Handle customer queries, complaints, and escalations in a calm, professional, and solution:focused way.
• Collect and act on customer feedback to continually raise service quality and satisfaction.