Venue Manager

Away Resorts; Fordingbridge; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading holiday destination is seeking an experienced Venue Manager for its beautiful woodland retreat. You will lead a team to deliver outstanding service in a busy bar and restaurant environment, ensuring smooth operations while maximizing guest satisfaction and profitability.

Benefits

Pension scheme

Up to 50% discounts on holidays

20% on-park discounts

Team incentives

Discounted meals through Holiday Hero Menu

Life insurance

Enhanced maternity/paternity pay after two years

Holiday buy scheme

Help @ Hand wellbeing support

Perk Box discounts and benefits

Career development opportunities

Qualifications

• Experience in managing and leading a hospitality team.
• Proven ability to drive profitability in a bar and restaurant setting.
• Strong problem-solving and customer service skills.

Responsibilities

• Lead and motivate a team of F&B assistants.
• Manage bar and restaurant operations for excellent service.
• Control food stock and minimize waste.

Skills

Team management

Customer service

Leadership

Upselling

Profitability management

Health and safety compliance

Job description

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Salary: Up to £33,000 per annum - DOE

Hours: Permanent 40-hour contract

What we need, in a nutshell:

This is an amazing opportunity for an experienced Venue Manager to work at our beautiful woodland retreat, Sandy Balls Holiday Village.

Who are we?

Sandy Balls Holiday Village is a tranquil escape with more trees than you can shake a stick at. We feature resident alpacas, a bush-craft school, forest laser tag, and activities like cycling and swimming. Our Retreat spa and cozy, cottage-style lodges and caravans provide a relaxing environment for our guests.

What you’ll be doing:

Leading by example, you’ll motivate a team of F&B assistants to deliver excellent service in our busy bar and restaurant. Responsibilities include:

• Serving customers, clearing tables, resolving issues, and leading your team
• Managing rotas to ensure adequate coverage
• Sharing best practices and upselling effectively
• Controlling margins by managing food stock, minimizing wastage, and overseeing costs
• Handling customer complaints and managing team performance
• Building a motivated team that takes pride in their service, even during busy times

Note: Holidays may be during peak times, including bank holidays and weekends.

Skills, experience, and qualities needed:

We seek a Venue Manager who can create a thriving environment for the team and memorable experiences for guests. Requirements include:

• Managing, leading, training, and motivating a team
• Overseeing the smooth operation of the bar and restaurant
• Maximizing sales and driving profitable growth
• Conducting stock takes and managing orders
• Handling deliveries and ensuring health and safety compliance
• Contributing to project work and development initiatives

Our values emphasize a can-do, fun-loving, people-centered ethos, reflected in our mantra "Attentive Amazing Lovers." Consider if this describes you.

Note: Working on bank holidays and weekends is required.

What we can offer you:

• Pension scheme
• Up to 50% discounts on holidays
• 20% on-park discounts
• Team incentives
• Discounted meals through Holiday Hero Menu
• Life insurance
• Enhanced maternity/paternity pay after two years
• Holiday buy scheme
• Help @ Hand wellbeing support
• Perk Box discounts and benefits
• Career development opportunities

Our Promise to You:

We celebrate diversity, inclusion, and equal opportunities. We welcome all backgrounds and strive to create a workplace where everyone can bring their whole self. Discrimination has no place here, and we aim to foster a supportive, inspiring environment for all.