Venue Host

Jalou Newcastle; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading UK hospitality company as a Venue Host, where you'll create welcoming guest experiences in a supportive environment. Ideal for those who thrive on providing exemplary customer service and collaborating with teams. Enjoy various employee benefits and opportunities for professional development.

Benefits

Real-Time Pay Access

Discounted Stays

Food & Drink Discounts

Spa Discounts

Retail & Cinema Discounts

Apprenticeships and Leadership Programs

Monthly Superstar Awards

Long-Service Awards

Employee Wellbeing Support

Pension Scheme

Qualifications

• Experience in hospitality or customer service roles is advantageous.
• Ability to maintain professionalism in a busy environment.
• Proactive approach to guest service and event management.

Responsibilities

• Welcome guests and ensure a smooth experience throughout events.
• Handle reception duties and coordinate guest services.
• Maintain cleanliness and prepare the venue for events.

Skills

Hospitality

Customer Service

Team Collaboration

Organizational Skills

Positive Attitude

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.

About the Role:

As a Venue Host at Cairn Group, you’ll be the face of our event space—welcoming guests with warmth and professionalism and ensuring every detail of their experience runs smoothly from start to finish.

You’ll take responsibility for reception duties and guest liaison during meetings and events, creating and delivering welcome packs, checking in attendees, and providing friendly, responsive service throughout the day.

You’ll also ensure the venue is set up to the highest standards, assist with opening and closing procedures, conduct regular checks for cleanliness and readiness, and prepare accurate invoices to support financial transparency.

About You:

You will thrive at Cairn Group because you are:

• A Hospitality Hero – You make guests feel welcome from the moment they arrive, creating a positive and lasting impression.
• A Service Superstar – You check in with guests throughout their event to ensure everything is running smoothly and adjust as needed.
• A Team Player – You collaborate with colleagues across departments to ensure events are seamless and stress-free.
• Cool Under Pressure – You stay calm and proactive when things get busy, responding to requests with professionalism and speed.
• A Polished Professional – You take pride in your appearance, presentation, and communication with guests and team members.
• Proactive & Organised – You plan ahead, manage time well, and focus on the details that ensure great service and smooth operations.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: Indulge a little with discounts off food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

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