Venue Host

Scotsman Hospitality; Glasgow; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hospitality company seeks a Venue Host for Grosvenor Cafe in Glasgow. In this role, you will ensure guests feel welcomed and events run smoothly while also having opportunities for sales through upselling. Join a dynamic team and benefit from perks like tips retention and flexible working arrangements.

Benefits

TRONC electronic tips

Wagestream pay access

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development programs

Refer a Friend Scheme

Qualifications

• Experience in a customer-facing role.
• Strong communication skills.
• Ability to remain calm under pressure.

Responsibilities

• Welcome guests and manage their experience.
• Ensure smooth operation and service during events.
• Collaborate with team to meet event needs.

Skills

Guest Service

Teamwork

Professionalism

Sales and Upselling

Organisation

Job description

About Us:

Grosvenor Cafe is in the Heart of Ashton Lane in Glasgow's West End. Housed in the former Grosvenor Cinema on Ashton Lane, The Grosvenor Café is a venue that buzzes from brunch ‘til bedtime.

The Role:

As a Venue Host at The Grosvenor Cafe, you’ll be the face of our place —welcoming guests with warmth and professionalism and ensuring every detail of their experience runs smoothly from start to finish, whether it's a private event, dinner or drinks, you will take full responsibility of the welcome and reception duties, liasing with organisers and decor specialists, checking in on events and providing a friendly, responsive service throughout every guests visit. You’ll also ensure the venue is set up to the highest standards, assist with opening and closing procedures, conduct regular checks for cleanliness and readiness, and prepare pre orders, as well as be able to confidently upsell packages to existing booking as well as walk in guests.

Key Responsibilities:

• Great Guest Service – You make guests feel welcome from the moment they arrive, creating a positive and lasting impression.
• A Service Superstar – You check in with guests throughout their event to ensure everything is running smoothly and adjust as needed.
• A Team Player – You collaborate with colleagues across departments to ensure events are seamless and stress-free.
• Able to manage workload professionally – You stay calm and proactive when things get busy, responding to requests with professionalism and speed.
• A Polished Professional – You take pride in your appearance, presentation, and communication with guests and team members.
• Proactive & Organised – You plan ahead, manage time well, and focus on the details that ensure great service and smooth operations
• Sales and Upselling focus - You will be confident preparing and upselling drinks packages
  
  

What We Offer:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.
  
  

Next Steps:

If you think the

What We Offer:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.
  
  

Next Steps:

If you think the Venue Host role is for you, apply now and one of our friendly team will be in touch.