Venue Event Planner

Stoke City Football Club; Stoke-on-Trent; On-site; GBP 26,000 - 38,000; Full time

Job summary

Stoke City Football Club is seeking a Venue Event Planner to coordinate and execute all non-matchday events at the bet365 Stadium. You will manage event plans, liaise with organisers, suppliers and internal teams to ensure meticulous delivery and high guest experience.

The role requires evenings and weekends availability, with full-time employment and training provided. DBS checks and safeguarding are part of the recruitment process to ensure a safe environment for all participants.

Qualifications

• Proven experience in planning and coordinating events.
• Excellent written and verbal communication.
• Strong organisational skills with ability to manage multiple projects.
• Experience in rota management and leading teams.
• Commitment to high levels of customer service.
• Familiarity with IT systems and digital signage management.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Coordinate non-matchday events and liaise with organisers to prepare detailed plans.
• Communicate with internal stakeholders and suppliers to ensure meticulous planning and delivery.
• Manage equipment, supplies, deliveries and external suppliers.
• Regularly check stadium facilities and event spaces for cleanliness and maintenance.
• Manage rotas for casual staff and monitor performance.
• Respond to guest feedback and handle complaints professionally.
• Assist with managing the venue's digital signage system.
• Generate ideas for future events and marketing initiatives.
• Ensure compliance with Club policies including health and safety.

Skills

Event planning

Communication

Organisational skills

Team leadership

Customer service

IT systems

Digital signage

Job description

Stoke City Football Club of the English Football League are looking for a Venue Event Planner. The role will be based at the bet365 Stadium.

As a Venue Event Planner, you will be responsible for the organisation, coordination and execution of all operational aspects of our venue business.

You will focus on the planning and delivery of all non-matchday events, ensuring every guest experience is delivered to the highest standard.

This is an exciting opportunity to join our team and play a key role in ensuring our events are planned meticulously and delivered to the highest standard.

The ideal candidate will be available to work evenings and weekends to cover ad hoc events at the bet365 Stadium.

The position will be offered on a full time basis. All relevant training will be provided.

Main Responsibilities

• Coordinating non-matchday events, liaising with organisers to prepare detailed event plans.
• Communicating with internal stakeholders and third-party suppliers to ensure meticulous event planning and delivery.
• Managing equipment and supply needs, including ordering, checking deliveries and booking external suppliers.
• Conducting regular checks of stadium facilities and event spaces to ensure high standards of cleanliness and maintenance.
• Managing rotas for casual staff, providing guidance and monitoring performance standards.
• Responding to guest feedback and managing customer complaints efficiently and professionally.
• Assisting with the management of the venue digital signage system.
• Generating ideas for future events and marketing initiatives.
• Ensuring compliance with Club policies, including health and safety, safeguarding and security protocols.

Key Skills and Experience

• Proven experience in event planning and coordination.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple projects.
• Experience in managing rotas and leading teams.
• Commitment to delivering high levels of customer service.
• Proficiency in IT systems and digital signage management.
• Ability to work under pressure and meet tight deadlines.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.