Venue Coordinator

JR United Kingdom; Stafford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Stoke City Football Club is seeking a Venue Coordinator to support operations at the bet365 Stadium. The role involves administrative support for events, ensuring customer needs are met, and maintaining effective communication and organizational practices. The successful candidate will work flexibly, often during evenings and weekends, and is committed to safeguarding and promoting welfare.

Qualifications

• Experience in administrative tasks required.
• Ability to work independently and collaboratively.

Responsibilities

• Arranging internal bookings and facilities for events.
• Assisting the venue operations team with daily business processes.
• Maintaining up-to-date knowledge of events and club offers.

Skills

Customer Service

Communication

Organizational Skills

Time Management

Multitasking

Collaboration

Job description

An exciting opportunity has arisen at Stoke City Football Club of the English Football League for a Venue Coordinator to support its venue operations at the bet365 Stadium.

Reporting to the Venue Operations Manager and the event management team, you will provide administrative support and coordination assistance for both home matchday and non-matchday events. Your responsibilities include setting up the stadium, completing checks and fulfillments, and ensuring requested equipment is provided.

The ideal candidate will handle a variety of venue operations requirements, executing all duties professionally and courteously.

Main Responsibilities:

• Arranging internal bookings and facilities, ensuring the booking system is current.
• Assisting the venue operations team with daily business processes.
• Undertaking matchday and event ticket fulfillment and pre-event information dissemination as required.
• Maintaining up-to-date knowledge of conference and events, club offers, news, products, and services.
• Working flexibly to meet customer needs on match and event days.

Key Skills, Experiences, and Qualifications:

• Excellent customer service and communication skills.
• Strong organizational skills and effective time management.
• Ability to multitask and prioritize effectively.
• Ability to work independently and collaboratively.
• Engaging with and building rapport with customers.
• Experience in administrative tasks.

The successful candidate should be available to work evenings and weekends to cover matchday fixtures and ad hoc events at the bet365 Stadium.

Positions are offered on a full-time, permanent basis, with relevant training provided.

This organization is committed to safeguarding and promoting the welfare of children and vulnerable adults, with background and DBS checks required prior to employment.

To apply, complete and return the application form along with your CV and cover letter to Human Resources, SCFC Jobs, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG, or email to [emailprotected], quoting ‘VENCOORD2506SCFCW’ in the subject line. For an application form, email [emailprotected].

The closing date for applications is Thursday, 3rd July 2025.

Stoke City Football Club endorses equality and strives to ensure fair treatment for all, regardless of age, disability, gender reassignment, marital status, pregnancy, race, religion, sex, or sexual orientation.

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The Club is dedicated to providing inclusive access and opportunities, ensuring an environment free from intimidation, victimization, harassment, bullying, and abuse, where everyone's rights and dignity are respected.