Venue Account Manager

4Wall Entertainment; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is on the lookout for a Venue Account Manager to enhance relationships within a prestigious London venue. This role demands a blend of account management expertise and technical know-how in the audio-visual event sector. The successful candidate will thrive in a fast-paced environment, ensuring client satisfaction while managing technical requirements and coordinating with teams. Join a company that values diversity and inclusiveness, where your ideas and passion will contribute to exciting projects and career growth. If you're flexible and self-motivated, this opportunity is perfect for you!

Qualifications

• Extensive account management experience with high-end venues and clients.
• Broad technical knowledge across video, sound, lighting, networking, and IT.

Responsibilities

• Act as the main point of contact to sell space and promote services.
• Provide technical advice and manage clients’ technical requirements.

Skills

Account Management

Technical Knowledge in Audio-Visual Events

Multitasking

Client Focus

Commercial Awareness

Tools

Video Equipment

Sound Equipment

Lighting Equipment

Networking Tools

IT Systems

Job description

Venue Account Manager

We are seeking an experienced Account Manager to maintain and develop our relationship within a large high-end London venue.

We’re looking for a candidate with extensive account management experience working with high-end venues and clients. The ideal candidate will also have technical experience in the audio-visual event sector.

The successful candidate will have excellent account management skills, the ability to multitask, and should thrive under pressure in a fast-paced environment.

Primary Responsibilities

• Acting as the main point of contact, you will work with the venue to sell space and promote our services, identify new opportunities, and develop new ideas.
• You will provide technical advice and manage clients’ technical requirements, liaising as to client specifications and operational deliverables to ensure consistently high client satisfaction levels are achieved.
• Assisting with the supervision of the on-site technical team to ensure that the delivery of the job is both efficient and technically sound.
• Liaising with clients and our technical team both in advance of and during an event to ensure that the client receives the highest level of service at all times.
• Contributing to post-event review meetings and regular Sales meetings.

Qualifications and Pre-requisites

• Experience in account management of large-scale conferences and live technical events.
• A broad technical knowledge base across all areas of video, sound, lighting, networking, and IT.
• Commercial awareness and budgetary skills - demonstrate a clear understanding of company business and the ability to effectively balance cost, quality, and ensure profitability.
• The ability to work well in a fast-paced environment.
• Flexibility – the ability to facilitate overtime including early mornings, late evenings, and some weekend working.
• Highly client-focused (as delivering the best quality service to our clients is at the heart of what we do).
• A great team player.

Working Hours

Full time.

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4Wall is an equal opportunities employer. We celebrate diversity and promote an environment of inclusiveness where each and every idea is heard, and all employees can achieve and contribute to the company’s success. It’s the experience, ideas, and passion of our employees that make 4Wall who we are!

If you are self-motivated, flexible, and have the required skills and abilities together with the desire to work with some of the most exciting technologies around in a company that is committed to career growth and development, apply now.