Vendor Manager, EU AMS

Amazon; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Vendor Manager to enhance customer repair services. The role involves building relationships with partners, leading strategic projects, and innovating processes to improve customer experience. Ideal candidates are analytical and possess strong interpersonal skills, with a degree in business or engineering.

Qualifications

• Experience in business development or account management.
• Proven track record of delivering results.
• Excellent verbal and written communication skills.

Responsibilities

• Build trust quickly with external partners.
• Manage end-to-end partner discussions for repair onboarding.
• Report on KPIs to senior leadership.

Skills

Analytical

Creative

Interpersonal Skills

Influencing

Tech Literacy

Communication

Education

Degree in Business

Degree in Engineering

Tools

SQL

Job description

Job ID: 2969782 | Amazon EU SARL (Spain Branch) - C16

Amazon After Market Services is seeking a Vendor Manager to be a key member of the Customer Repair team and participate in our "go big" plan to rapidly expand repair availability and enhance customer experience.

The successful candidate will build and maintain strong relationships with internal business partners across the EU Retail organization, as well as external brand and repair partners. This role involves delivering repair expansion by being the subject matter expert in discussions with brand partners and supporting those discussions at scale across Retail account management teams. The ideal candidate will be analytical, creative, and proactive in seeking new approaches to partner interactions, leading through both direct ownership and influence. Strong interpersonal skills are essential due to frequent interactions with senior leadership at Amazon and partner companies.

Key Responsibilities

1. Build trust quickly with external partners.
2. Become an expert on repair processes, benefits, and priorities.
3. Manage end-to-end partner discussions to enable repair and onboarding of repair partners.
4. Identify and implement opportunities to improve materials and mechanisms that drive repair expansion and customer experience at scale.
5. Lead and participate in strategic projects, including data analysis, process improvements, new tech product launches, and geographic expansion.
6. Innovate and develop best practices on behalf of the business.
7. Report on KPIs and projects to senior leadership and manage escalations.

Basic Qualifications

• Experience in business development, account management, or technical account management in a rapidly growing environment.
• Proven track record of delivering results—expanding business while maintaining high customer experience standards.
• Strong bias for action, resilience, and progress-driving attitude.
• Passion for innovation and scaling solutions.
• Ability to influence peers and stakeholders.
• Highly tech-literate with quick learning ability for new systems.
• Comfortable with ambiguity and managing multiple priorities.
• Excellent verbal and written communication skills.
• Degree in business, engineering, or a relevant field.

Preferred Qualifications

• Knowledge of SQL.
• Familiarity with Amazon Retail or Customer Returns processes.

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