Vendor Management Analyst

McDonald's; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join McDonald's as a Supplier Management Analyst, where you'll support supplier relationships and performance management. Your role will involve enhancing collaboration with suppliers, conducting performance reviews, and driving innovation within the supplier management framework. Be part of a culture focused on inclusion and integrity while helping to deliver exceptional service to our customers.

Qualifications

• Experience in managing suppliers and governance.
• Ability to interpret data and present findings effectively.
• Strong experience working with a broad range of technology suppliers.

Responsibilities

• Manage multiple Tier 3 & 4 suppliers and monitor their performance.
• Conduct service reviews and ensure supplier compliance.
• Collaborate with suppliers to develop product roadmaps and drive innovation.

Skills

Interpersonal skills

Problem-solving

Communication

Commercial acumen

Tools

Excel

Power BI

Tableau

PowerPoint

Job description

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The opportunity

Reporting and aligned to one of our Supplier Managers, you will be responsible for supporting with maintaining supplier relationships throughout their lifecycle, and supplier performance reporting and analysis within the team. You will own the input of supplier information into databases, trackers, dashboards and scorecards, contributing to a mature supplier management practice.

What will my accountabilities be?

• Be accountable for managing multiple Tier 3 & 4 suppliers.
• Support with conducting structured and regular service reviews with supplier partners, ensuring performance and value are tracked and reported. Ensure remedial action plans are in place where required.
• Monitor and measure supplier performance utilising dashboards and scorecards, and contribute to relevant performance analysis and reporting.
• Manage day-to-day communications with suppliers to support a strong collaboration culture and ensure alignment with agreed priorities.
• Work closely with the Contracts and Commercial team in maintaining governance, audit, and compliance processes for supplier management.
• Work with suppliers to develop product roadmaps that support driving innovation and value for the business.
• Help identify and document any delivery risks during supplier onboarding and offboarding.
• Assist in tracking compliance and ensuring suppliers meet their contractual obligations and risk management requirements.
• Provide active support within the Running Great Restaurants Technology (RGRT) team to foster a positive, high-performing culture aligned with company values.

What team will I be a part of?

The Supplier Management Analyst will operate within the Supplier Management team and as part of the Running Great Restaurants Technology department.

Who are my customers?

Customers of this role will include:

• Supplier Management and wider Technology teams
• Colleagues in other McDonald’s markets and our global offices and segment functions

What background do I need to have?

• Experience in managing suppliers
• Experience in supplier governance
• Experience working with a diverse and broad range of technology suppliers, driving continuous improvement in the availability and performance of their products and services
• Ability to interpret data and present back to suppliers and stakeholders in an appropriate format and level of detail
• Possesses excellent interpersonal and communication skills and commercial acumen
• The role holder will be able to build collaborative working relationships with suppliers and stakeholders including McDonald’s Franchisees
• Ability to build familiarity with supplier contract terms, SLAs, and knowledge of supplier governance practices
• Experience of building and maintaining product roadmaps and prioritized backlogs

Person specification

• Detail-driven and able to easily identify trends and improvement activities through problem-solving skills
• Share information, good practice, and expertise with others
• Organized and able to adapt quickly to changing priorities
• Listen actively and objectively
• Understands the commercial impact of supplier performance on the wider business
• Confident in influencing and negotiating with suppliers to drive better value
• Proficient in relevant tools e.g., Excel, Power BI, Tableau, PowerPoint
• Ability to manage multiple supplier relationships and handle competing priorities
• Respond to and discuss issues

Additional Information

Company Vision and Culture

Our Global vision is to build a better McDonald’s, and in the UK and Ireland, we are working hard to be the UK's & Ireland's best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. It influences how we interact with each other, customers, franchisees, and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating a positive, energizing, and exceptional working environment for us all.

Our values drive our culture and shape our beliefs, priorities, and actions. They influence our decisions, how we treat one another, and how we show up as a brand to the world.

• Serve: We put our customers and our people first
• Inclusion: We open our doors to everyone
• Integrity: We do the right thing
• Community: We are good neighbors
• Family: We get better together

At McDonald’s, we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that allows people to be their authentic selves in our restaurants and offices, which helps us better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues, and as a brand with our reach and relevance, we have a meaningful role to play.

We also recognize our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people become more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.