Vendor Consultant, Italian, AVS-NOP

Amazon; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Vendor Consultant to enhance vendor relationships and drive business growth. In this dynamic role, you will collaborate with various internal teams to optimize vendor performance on a leading e-commerce platform. Your responsibilities will include developing strategic account plans, conducting data analysis, and fostering long-term partnerships with key vendors. This position offers a unique opportunity to leverage your analytical skills and customer-centric approach to create impactful solutions. Join a forward-thinking company that values inclusivity and empowers its employees to achieve exceptional results.

Qualifications

• 2+ years in vendor/account management and customer interactions.
• Experience in data-driven decision-making and project management.

Responsibilities

• Manage vendor relationships and optimize their business performance.
• Conduct analysis and provide actionable insights to improve vendor experience.

Skills

Customer Centricity

Data Analysis

Interpersonal Skills

Project Management

Communication Skills

Problem Solving

Fast Learner

Education

B2 Certification (Italian)

Tools

Advanced Excel

Sharepoint

SIM-ticketing

Project Management Tools

Job description

Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.
Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon.
Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors.
Soft Skills: bright, customer centric, driven, and creative. Vendor Consultant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com.
Will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.

Key job responsibilities

1. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
2. Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon.
3. Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
4. Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
5. Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
6. Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.
7. Provide thought leadership around planning, roadmaps and execution.
8. Establish long term partnerships with key vendor partners for the group of vendors handled.
9. Support the launches of new programs and features.
10. Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.
11. Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)

BASIC QUALIFICATIONS

• B2 Certification minimum (Italian)
• 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, supply chain
• 2+ years of experience interacting with customers/stakeholders
• 1+ years of program or project management experience
• Experience using data to influence business decisions
• Knowledge of advanced Excel (Array and Statistical formulas)
• Excellent business communication and interpersonal skills
• Ability to work independently and in a team environment
• Fast learner and ability to deal with ambiguity

PREFERRED QUALIFICATIONS

• Knowledge of macros and data analytics
• Ability to drive process or procedure improvements
• Knowledge of tools such as Sharepoint, SIM-ticketing and project management tools as well as experience using scripts.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Posted: April 8, 2025 (Updated 5 minutes ago)

Posted: April 9, 2025 (Updated 36 minutes ago)

Posted: February 25, 2025 (Updated about 3 hours ago)

Posted: December 28, 2024 (Updated about 4 hours ago)

Posted: April 7, 2025 (Updated about 17 hours ago)

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.