Vending / Field Service Engineer

ZipRecruiter; Loughborough; On-site; GBP 28,000 - 35,000; Full time

Job summary

A vibrant and growing family-run business is seeking a Vending / Field Service Engineer based in Loughborough. The successful candidate will ensure the maintenance and servicing of vending machines, demonstrating problem-solving and strong customer service skills. This full-time role requires a positive attitude and flexibility to accommodate operational needs.

Benefits

Company vehicle

Increasing holiday entitlement with service

Pension scheme

Discretionary company bonus based on KPIs

Qualifications

• Minimum 2 years technical and mechanical engineering experience.
• Experience in electrical engineering and basic understanding required.
• Full UK clean driving license is essential.

Responsibilities

• Service and maintain vending machines.
• Respond to machine faults and ensure first-time resolutions.
• Train staff and assist with site surveys and installations.

Skills

Customer service

Problem solving

Communication

Self-motivated

IT skills

Education

Engineering/Mechanical/Electrical certifications

Job description

Job Description

Job Title: Vending / Field Service EngineerLocation : Loughborough and surrounding areasSalary: CompetitiveJob Type: Permanent, Full TimeSchedule: Day shift, Monday to Friday, Weekend availabilityWork Location: In PersonAbout us:Broderick's are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.About the role:We are now recruiting for an Engineer to look after our machines in Loughborough and surrounding areas.

This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.Responsibilities:You will be responsible for the service and maintenance of our vending machines with the following;Respond to machine faults/failures within agreed SLAFocus and accountability on quality, standards and continual improvementWorking closely with the operations team to ensure delivery of excellent customer serviceTrain staff on DIY sites showing them the operational features of the equipment/machines once installedCommunicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolutionSupport with site surveys and machine installations when applicableBe smart and presentable at all times with a flexible approach to workProvide cover to other areas as required by service desk to cover for holiday/sicknessPerson Specification & QualificationsMinimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferredBasic electrical understanding and experience essential, advanced electrical engineering desirableCertifications and/or qualifications in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testingExcellent communication skills with a focus on customer serviceExcellent IT skills essentialDigital media experience an advantageA problem solver with a can-do approachA good team player who strives to deliver company goal and objectivesSelf-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approachIndustry manufacture experience an advantage but full training will be providedExperience:Electrical engineering: 1 year ()Mechanical engineering: 1 year ()Vending engineering: 1 year ()Licence/Certification:FULL, UK CLEAN DRIVING (required)This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different sites to meet the operational needs of the business.Benefits:The business will offer:A company vehicleHoliday entitlement increasing with length of servicePensionA discretionary company bonus based on KPI'sPlease click the APPLY button to submit your CV for this role.Candidates with the relevant experience or job titles of: Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician, Catering Engineer, Commercial Catering Engineer, Vending Engineer and HVAC may also be considered for this role.TPBN1_UKTJ