Vending / Field Service Engineer

Eurekamagazine; Loughborough; On-site; Confidential; Full time

Job summary

A leading company in the vending industry is seeking a Vending / Field Service Engineer to maintain and service machines in Loughborough and surrounding areas. The role requires a proactive individual with technical skills in mechanical and electrical engineering, focusing on customer service and operational excellence. Full training will be provided, and a competitive salary along with benefits such as a company vehicle and pension are offered.

Benefits

Company vehicle

Holiday entitlement increasing with length of service

Pension

Discretionary company bonus based on KPI's

Qualifications

• Minimum of 2 years technical and mechanical engineering experience.
• Basic electrical understanding essential; advanced electrical engineering desirable.
• Excellent communication and IT skills required.

Responsibilities

• Service and maintain vending machines, responding to faults within SLA.
• Train staff on equipment operational features.
• Communicate with Service Desk for call completion and updates.

Skills

Customer Service

Problem Solving

Communication

IT Skills

Mechanical Engineering

Electrical Understanding

Education

Engineering/Mechanical/Electrical Certification

Job description

Job Title: Vending / Field Service Engineer

Location: Loughborough and surrounding areas

Salary: Competitive

Job Type: Permanent, Full Time

Schedule: Day shift, Monday to Friday, Weekend availability

Work Location: In Person

About us:

Broderick's are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.

About the role:

We are now recruiting for an Engineer to look after our machines in Loughborough and surrounding areas. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.

Responsibilities:

You will be responsible for the service and maintenance of our vending machines with the following;

• Respond to machine faults/failures within agreed SLA
• Focus and accountability on quality, standards and continual improvement
• Working closely with the operations team to ensure delivery of excellent customer service
• Train staff on DIY sites showing them the operational features of the equipment/machines once installed
• Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution
• Support with site surveys and machine installations when applicable
• Be smart and presentable at all times with a flexible approach to work
• Provide cover to other areas as required by service desk to cover for holiday/sickness

Person Specification & Qualifications

• Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred
• Basic electrical understanding and experience essential, advanced electrical engineering desirable
• Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing
• Excellent communication skills with a focus on customer service
• Excellent IT skills essential
• Digital media experience an advantage
• A problem solver with a can-do approach
• A good team player who strives to deliver company goal and objectives
• Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach
• Industry manufacture experience an advantage but full training will be provided

Experience:

• Electrical engineering: 1 year (preferred)
• Mechanical engineering: 1 year (preferred)
• Vending engineering: 1 year (preferred)

Licence/Certification:

• FULL, UK CLEAN DRIVING (required)

This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business.

Benefits:

The business will offer:

• A company vehicle
• Holiday entitlement increasing with length of service
• Pension
• A discretionary company bonus based on KPI's

Please click the APPLY button to submit your CV for this role.

Candidates with the relevant experience or job titles of: Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician, Catering Engineer, Commercial Catering Engineer, Vending Engineer and HVAC may also be considered for this role.