Vehicle Technician (Diagnostic Technician- Level 3 qualified ): Harwoods

Manor Royal Business District; Three Bridges; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive retail group in the UK is seeking a skilled technician to diagnose and repair vehicle faults, perform routine maintenance, and uphold quality and safety standards. Candidates must have NVQ / IMI certification, a full UK driving licence, and previous main dealer experience. Join a dynamic team and contribute to excellent customer service in a collaborative environment.

Benefits

Industry-leading development programs

High colleague engagement score

Formal training pathways

Qualifications

• Relevant NVQ / IMI Light vehicle maintenance qualification required.
• Competency in numeracy, literacy, and IT essential.
• Full UK driving licence must be held.
• Previous main dealer experience preferred.

Responsibilities

• Diagnose and rectify vehicle faults using diagnostic equipment.
• Carry out routine repairs and servicing to high standards.
• Complete service documentation in line with brand standards.
• Maintain workshop health & safety and housekeeping standards.

Skills

Diagnostic equipment use

Vehicle fault diagnosis

Routine repairs

Safe working practices

Team support and coaching

Education

NVQ / IMI Light vehicle maintenance qualification

Job description

This Job Description is not contractual, and the content may be updated at any time.

Using diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Ensure full understanding of the latest technology introduced on the vehicle range and undertake training on how to diagnose and repair faults on them. Carry out routine repairs and servicing to the highest standards and to the appropriate specification. Ensure all work is carried out observing safe working practices of self and others. Adhere to manufacturer and dealer quality standards. Liaise and seek advice from colleagues and supervisors where necessary to meet deadlines and repair and quality standards. Complete relevant service documentation (electronic job sheets, PDI's, service reports) in line with brand standards, warranty, and site requirements. Complete high-quality vehicle health checks and videos in a timely manner. Willingness to support and coach other technical team members. Ensure that workshop health & safety and housekeeping standards are always maintained, including the use of special and personal tools. Continue your professional development through the manufacturer training pathways available, including Hybrid and BEV technologies.

Essential: Relevant NVQ / IMI Light vehicle maintenance qualification. Competency in numeracy, literacy, and IT. Energy and enthusiasm. Full UK driving licence. Smart appearance. Main dealer experience.

Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement:

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team
• We inject energy and fun into our work

We are a top 30 automotive dealer group, representing brands like Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN. We operate across 5 counties in the South East of England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire. With a high colleague engagement score of 72%, Harwoods Group offers industry-leading development programs, including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and recognition. We now operate with circa 1,100 colleagues across 28 state-of-the-art facilities.