Vehicle Technician

Richard Abson Group; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known automotive brand in Basingstoke is seeking a Service Advisor to join their customer-focused aftersales team. The role involves providing excellent customer service, coordinating vehicle servicing and repairs, and managing customer inquiries. Ideal candidates will have prior experience in the motor trade and strong communication skills. This position offers a competitive salary with performance-based bonuses and career development opportunities.

Benefits

Competitive salary

Performance-based bonuses

Career development opportunities

Company pension

Staff discount

Qualifications

• Previous experience in a similar role within the motor trade.
• Excellent customer service and communication skills.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Greet customers and handle service enquiries.
• Book vehicles for service and repair work.
• Provide accurate estimates to customers.
• Liaise with technicians to ensure timely work completion.

Skills

Customer service

Communication skills

Organizational skills

DMS usage

Tools

Kerridge

Pinnacle

Keyloop

Job description

Job Title: Service AdvisorLocation: BasingstokeJob Type: Full-timeSalary: Competitive, dependant on experienceReporting to: Service Manager

About The Role

Richard Abson Group are currently helping a well known brand in seeking a Service Advisor to join their customer-focused aftersales team. As the first point of contact for service customers, you’ll play a crucial role in delivering a high level of customer service, while coordinating vehicle servicing and repairs efficiently and professionally.

Key Responsibilities

• Greet customers and handle service enquiries in person, by phone, and online
• Book vehicles in for service and repair work, managing the daily service diary
• Provide accurate estimates and explain work required to customers
• Liaise with technicians and workshop control to ensure timely completion of work
• Keep customers updated throughout the process and gain authorisation for any additional work
• Handle invoicing and take payment upon vehicle collection
• Promote additional products and services, such as service plans and seasonal checks
• Deal with customer complaints in a professional and proactive manner
• Maintain accurate records and adhere to company processes and manufacturer standards
  
  

Requirements

• Previous experience in a similar role within the motor trade (Service Advisor, Aftersales Advisor, or similar)
• Excellent customer service and communication skills
• Good understanding of automotive servicing and repair processes
• Strong organisational skills and ability to multi-task
• Confident using DMS and other booking/invoicing systems (e.g., Kerridge, Pinnacle, Keyloop)
• Full UK driving licence (preferred)
  
  

What We Offer

• Competitive salary with performance-based bonuses
• Full training and support, including manufacturer training if applicable
• Career development opportunities within a growing business
• Company pension and staff discount
• plus much more!
  
  

Apply here today!