Vehicle Technical Specialist

Toyota Financial Services (UK) PLC; Portsmouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading mobility service provider in Portsmouth is seeking an SMR Technical Specialist. The role involves managing SMR pricing and term settings for fleet vehicles and offers opportunities for professional development. Candidates should have relevant experience in the motor industry and strong Excel skills. The company promotes a collaborative work culture and provides comprehensive benefits including a hybrid working policy and private medical cover.

Benefits

25 days holiday + 8 bank holidays

Bonus earning potential

Great pension scheme

Hybrid working policy

Private Medical Cover

Life assurance scheme

Discounts on various retailers

Free onsite car parking

Discounted onsite nursery

Well-being hour each month

Discounts on Toyota & Lexus Cars

Volunteer Days

Employee assistance programmes

Free fruit in the office

Qualifications

• Proven experience within the motor industry related to SMR.
• Strong Excel skills are essential.
• Must be adaptable to change and willing to learn.

Responsibilities

• Manage all price check and auto approval rules related to SMR.
• Support minor authorisations within the approved repair network.
• Provide routine SMR reporting essential for the role and team.

Skills

Experience within the motor industry related to SMR

Excel skills

Ability to adapt to change

Self-motivated with enthusiasm to succeed

Knowledgeable and enthusiastic user of processes and systems

Job description

Overview

We are looking for an individual to join our SMR Technical Specialist team. This would be a great opportunity for an individual from an automotive or engineering background, looking to move into an office based role. Kinto UK is a growing brand who values its employees and we are looking for those individuals who want to work as part of a successful team and brand and who take pride in delivering a high level of service and support. The role in a nutshell: To pro-actively manage and maintain the SMR price check and term settings for the maintained fleet vehicles within KINTO as well as providing support with minor authorisations and routine reporting tasks associated to the technical team and SMR.

A bit about the ‘Department’: Operations oversee the in-life care of our customers\' vehicles ensuring they are serviced and maintained, that all administration is carried out, and that they are correctly disposed of at end of contract.

Responsibilities

• You will be able to Manage all Price check and auto approval rules within EPYX/1-Link related to SMR for all OEM's
• You will support with minor authorisations from approval requests within our approved repair network on car, LCV & HGV
• You will gain understanding of the overall working of the Operations department at a high level and have selective Cross training applicable to your current role and operations
• You will be providing support to the team by completing routine SMR reporting essential for the role and the team
• Support with all KPI and SLA related functions within the team (email/calls)

Stretch goals / Development

• Occasionally provide specialist support by attending meetings as a subject matter expert related to SMR rules sets and be able to create basic PP slides related to this topic
• Involvement with QCC's
• Be able to Demonstrate TPS/TWOW within the workplace. (Muri, Muda & Mura)
• Conduct a 5-Why - Problem solving
• Provide support to the Team leader related to the team\'s daily management board
• Collaborate with OEM's to build aftersales relationships

What you’ll get to own

• The SMR price check terms within EPYX/1-Link
• Processes and procedures related to this role utilising Pro-map
• Routine team reporting
• Ad hoc report requests related to this role
• Your own personal development suited to your learning and need

Requirements

Key Experience & Skills

• Experience essential within the motor industry related to SMR
• Excel skills
• Ability to adapt to change
• Self-motivated with enthusiasm to succeed
• Knowledgeable and enthusiastic user of processes and systems.

Attributes & Behaviours

• Analytical approach
• Strong problem-solving ability
• Excellent accuracy and attention to detail
• Collaborative skills.
• Team player.

The role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.

Benefits

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs. Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.