Vehicle Standards Specialist - Customer Experience

Government Recruitment Service; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is recruiting for a Specialist Vehicle Standards Assessor in London. The role focuses on understanding vehicle testing schemes and processes, delivering excellent customer experience in a service-led government environment, and interpreting documentation and data to make sound decisions.

The successful candidate will raise service standards, provide guidance and recommendations, and use strong engagement to influence and challenge processes while ensuring

Qualifications

• Essential requirements describe raising service standards and making decisions to improve customer experience.
• Strong communication skills and ability to guide and provide effective recommendations.

Responsibilities

• Raise service standards and take decisive actions to improve customer experience.
• Develop and enhance services within a service-led organisation.
• Communicate messages to customers clearly and professionally to influence decisions.

Skills

Vehicle testing knowledge

Customer service experience

Documentation interpretation

Communication skills

Job description

Government Recruitment Service is recruiting for a Specialist Vehicle Standards Assessor in London. The role focuses on understanding vehicle testing schemes and processes, delivering excellent customer experience in a service-led government environment, and interpreting documentation and data to make sound decisions.

The successful candidate will raise service standards, provide guidance and recommendations, and use strong engagement to influence and challenge processes while ensuring